what to choose like CSM, Service portal, Virtual agent any other in demand products.

[PRAVEEN REDDY M]

Hi,

I have completed ServiceNow ITSM , can somebody  please help me out what other products I can choose like CSM, Service portal, Virtual agent any other in demand products.

[Clara Lemos · Accepted solution]

Hi @PRAVEEN REDDY M ,

That depends on what you work with and what you are trying to achieve.

At a high level, I could say that if you have experience with ITSM, the following could be interesting for you:

• Micro-Certification - Predictive Intelligence
• Micro-Certification - Virtual Agent
• Micro-Certification - Performance Analytics

These products complement ITSM, and together, you can obtain the ITSM Suite certification.

CSM is a good product to pursue next, but that depends on your goals. The CSM Suite certification also requires the micro-certifications mentioned above.

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

[AndersBGS]

Hi @PRAVEEN REDDY M ,

You can chose a lot of different learning depending on the products you would like to learn. So I think your question i more about what you would like to learn instead of what other products you can chose. Go through https://nowlearning.servicenow.com/lxp/en/pages/servicenow and find out what interest you and what you can utilize in your career going forward.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders