Need to create mutli sso e- signature for sysapproval table
when we try to change the state as approved in list view it has to create mutli sso e signature how we can achieve this
Forum Posts
Case Type Selection not working in Configurable Workspace
Hello, I have created 2 case types and CAN select them in the original Agent Workspace, in a SAN DIEGO instance. However there is no option to select any configured type in the Configurable Workspace. I have checked the "Format for workspace" check ...
Resolved! How to mask an encrypted field
We have created an encrypted field and a role associated to it. There are 2 users, User1 and User2 . User1 is added the role, so he can see the field. But the requirement is User 2 should also see the field, but the value should be masked like (*****...
Scanning Letters into ServiceNow
Hi Team, Has anyone worked with a Scanning Platform like OPENTEXT to scan in Letters that then create a Case or Interaction in ServiceNow. I have seen that OPENTEXT is in the ServiceNow Store. however I wondered if anyone has any real life experien...
Resolved! snc_external users are not able access Virtual Agent
Hello I have created Virtual Agent and given role snc_external in the topic but when I impersonate with external user then I'm not able to access VA. How to fix this?
Reschedule change button on the change form
Hi team,We need a UI action called the Reschedule button. Like below:Once the user clicks the yes button, needs to send the approvals to the change managers group. The change manager approved needs to update the dates automatically in existing planne...
Truncated short description in a case
Hi,We have just moved over to configurable workspace and the short description seems to be cut off now. I have attached a screenshot of the old workspace and the configurable workspace. Is there a way we can fix this so the full short description is ...
Connecting Requested item to multuple Service offerings
Is here a way to connect one request item to mutiiple service offerings?
Has anyone done a Sage integration with SN?
Sage Integration We have a customer who will be setting up a new instance of ServiceNow (Kingston). They want to integrate Sage into SN. I have searched around a bit and not found to much (anything). Has anyone done this before? I'd like to set it u...
Resolved! Need to create a Report on Assignment Rules Table?
Hello Everyone, So I have a requirement to create a report on Assignment Rules. Based on different conditions like Request Type and Country we are assigning to a specific Group. So Now we want to have visibility of all the conditions .. based on whic...
Document Intelligence and Email and case categorization
what is the different between Document Intelligence and Email and case categorization in Customer Service Management？
GlideSysAttachment Business rule not adding attachment
I have an inbound action which creates a request and child RITM. The inbound action runs on the sc_request table so by default the attachments get added to the request. I have created a BR which runs After insert on the sc_req_item table however I ca...
Change text link color via theme
I have created a custom theme for my workspace in ui builder and the requirement is to change the reference link text color in lists. Please help me find a way to identify the component and add in ux style.
Prediction Error in Task Intelligence Sentiment Analysis
Hi,We want to set up sentiment analysis for CSM. However when we try to train the task intelligence model getting the prediction error like below even we have setup correctly , added required roles and added data without empty fields for cases Does ...
Resolved! Combining Columns on Report Multi-Level Pivot Table
I have created the report pictured below. I need it be in the Multi-Level Pivot Table type and show the number of changes open grouped by month. Right now I am only able to group the changes by the Opened date. I have looked at other resources onlin...
