Hello, I'm trying to have my incident updates magically update the related case, I used the below script and it updates the case notes, however if there is no associated case, it creates a "blank case" that just has the note in it. Any idea what it ...
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Is ther a way where I can add /rename the "customer information" and I need to remove some of its content as well.Simply saying what is required is the duplicate of "customer Information" screen with only the customer information card which has the ...
I have created a Ui action to add a button to the CSM workspace case form.The design is all fields will be read only when a case is opened (On display) and when I click the button "Edit" all fields then become editable excluding the "number" and "pri...
Alright I'm so close to breaking through here so any help is so appreciated. I want to create a table report displaying the total count of changes to a specific field to Incidents, grouped by the users who made that change. The point of this is to s...
Hi, I want to reload the page whenever the user click on Project (menu item) in the customer portal.
Hi All, Could anyone of you please let me know how do you utilise your contract SLA at incident level to get it working. Because when I placed contract OOTB's field in Incident form, I couldn't see any of the contract even I created a new contract th...
Is anyone here currently using both CSM and ITSM? If so, can you provide your experiences: Why you're using both? How you're using both (i.e. are your end users creating Cases and your fulfillers are converting those cases to Incidents, Requests, Pro...
when we click on Chat With Our Virtual Agent a new chat window a info/link message should display like "Start Chat" when user click's on Start Chat link then it should open chat window as shown below ]
Hello Everyone, I am trying to auto populate members of the groups in a variable based on other variable choices.EX: We have 2 variable V1 and V2 V1 has 3 choicesChoices: TYPE1, TYPE2, TYPE3.This Variable and the choices are not dependent to the V2 g...
How to change display value of a variable from reference type using attributes. Please help me to achieve this.
Hello Everyone, I am trying to auto populate group members in a variable based on other variable choices.EX: We have 2 variable V1 and V2 V1 has 3 choicesChoices: TYPE1, TYPE2, TYPE3 When V1 is selected as = TYPE1the Variable V2 should show list grou...
Hi How do I make preview for a reference field on the form level in CSM/FSM Configurable Workspace?I want to display a group of the fields from the referenced record instead of opening the referenced record in a new tab
Hello Guys,In my personal developer instance when the CSM plugin is installed, there are 2 portals - CSM and CSP which are available in the portals list but somehow In my project instance only CSM portal is listed in the portals list.I am wondering h...
Kindly share the possible solutions on :How to personalize and keep Agent Assist (Select Search resource) only to this three in Configurable Workspace?The ones Highlighted in Red.
