CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Risk Workspace

Hello community,how can I hide the Overview tab for the Remediation tasks in the Risk Workspace? I need an user to be redirected to the Details tab automatically as in the Overview tab there is only a state stepper. I was able to find overview page f...

Mira1992_0-1710769936727.png

Create RITM from Excel sheet using Excelparser

Hi There, I have a requirement where multiple Excel sheets will be imported to Servicenow tables. For example: An excel sheet with 10 rows of data is attached to story -> this will trigger the flow designer -> create RITMS for each row (10 RITMs). us...

Field Styles in CSM Configurable Workspace

Hi, I'm trying to find a way to highlight/indicate which tickets from VIP contacts in List data visualizations in CSM configurable workspace. According some documentation I found this should be possible through field styles however they don't seem to...

How to put a refqual condition for field based on role user having?

Hi All, Actually on the case I have created one reference field which refers external users table, so here i need to put a reference qualifier condition like basically case having project field, its refers to  project table in that we having related ...

Ramu6 by Tera Contributor
  • 224 Views
  • 1 replies
  • 0 helpfuls

How to fetch latest approved case record into reference field?

Hi All,Actually we have two case tables (plan and build), on the plan case form , we have reference field called "trigger case" which is refers to Build case table, so now in that reference field I need to set the latest approved build case record , ...

Deepika61 by Tera Contributor
  • 278 Views
  • 2 replies
  • 0 helpfuls