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ServiceNow lab instance deletes data when wake up?

Hell All, I 'm taking a Snow Learning Course, I'm taking it whenever i have a chance, so this time my LAB instance got Hibernated and now the Laboratories that i did in the past (changes in the LAB instance) are not there.Does this means that every t...

HugoMenGon by Tera Contributor
  • 213 Views
  • 1 replies
  • 1 helpfuls

Customer Portal

Hi All, need some guidance on my below question. - We're using CSM and we totally have a custom portal in place. Our plan is move from this custom portal and use ServiceNow OOB portal but we also have some requirements which can't be implemented usin...

Notification

When ever I change child case state to resolved, child case details populate in parent case Activities . How to send those updates from notification to the customer. 

Resolved! Client Script for Duplicate Contacts

Hello,I am trying to create a client script targeting the customer_contact table to prevent contacts from being created with the same email address as another contact. However, the script below is not working and I feel sure I am just missing somethi...

cboyd12 by Tera Contributor
  • 594 Views
  • 2 replies
  • 2 helpfuls

Virtual Agent Ai search Results

Hi,I want add to the search results in ai search in virtual agent the scorelike in the search previewin the topic of ai search (try to add it to evam with score but not return)like it: 

RivkaBr_0-1708605620579.png
Rivka Br by Tera Contributor
  • 837 Views
  • 2 replies
  • 0 helpfuls

Need to bring the PlayBook Option to the first

Hi all,The requirement is to bring the PlayBook option towards the first. Pasting the screenshots for both the instances for comparison, I could see that we can bring the PlayBook option in the first  Instance - 1:Instance - 2:  Thanks & Regards,Sree...

sreeshsurendran_0-1706184986000.png sreeshsurendran_1-1706185013919.png

Hide 00:00 time from items in calendar report

Hi,I have a calendar report running on my dashboard which reports the 'Due Date' field of requests. How can I hide the time from these calendar items? The field is simply a 'Date' type field and has no time associated with it, but in the report it li...

chadk1 by Kilo Contributor
  • 2292 Views
  • 9 replies
  • 8 helpfuls