When major incident state is rejected I can see still priority is p1, How to make it default value ?

[Balakrishna_ABK]

When major incident state is first proposed and then rejected I can see still priority is p1 (no change) , How to set it to default value ?

[ersureshbe]

Hi, Can you explain how are you rejecting the Major ticket? Note : All P1 ticket is not Major but All major ticket should be P1. Regards, Suresh.

[Balakrishna_ABK]

I am rejecting via UI action in form context menu

[Gaurav Shirsat]

Hello

is there any UI Action you have configured to Reject the P1 Ticket? 

I think You need make change in that script?

Please check is there any Client script making it P1 or Business rule which is having set value section as setting to P1.

also check default value is set?

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat : ServiceNow Community MVP 2022
https://www.linkedin.com/in/gauravshirsat/

[Balakrishna_ABK]

there is OOB UI action Reject Major Incident Candidate