when priority is P1 related to change field must be visible in CSM case form
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-29-2025 08:17 AM
Hi Team,
Can anyone help me here.
when priority is P1 related to change field must be visible in CSM case form
I have written an UI Policy on load
when priority is Critical 1
Related to change field must appear.
But it does not work at all.
Can anyone please help with this.
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-29-2025 10:31 AM
Hey @ShinningStar
can you please share your configurations?
onLoad shall be client script, not UI Policy, right?
You can achieve it either one way but please share what you have and we can try to help you
———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */