when priority is P1 related to change field must be visible in CSM case form

ShinningStar
Tera Contributor

‎07-29-2025 08:17 AM

Hi Team,

 

Can anyone help me here.

when priority is P1 related to change field must be visible in CSM case form

 

I have written an UI Policy on load

when priority is Critical 1

Related to change field must appear.

But it does not work at all.

Can anyone please help with this.

 

 

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GlideFather
Tera Patron

‎07-29-2025 10:31 AM

Hey @ShinningStar 

can you please share your configurations?

 

onLoad shall be client script, not UI Policy, right?

You can achieve it either one way but please share what you have and we can try to help you

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