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Can I apply a variable in an Incident or Change template?

Hello,    I was wondering if it is possible to apply variables in a certain template?In detail, that would mean for e.g  solving an Incident I create a template with the appropriate state and so on.Then I would like to fill in the field Additional C...

stb2 by • Kilo Contributor
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I am looking to see what role is needed to view SLA definition and SLA specific info on reports, also have the Ability to create a template

I hope everyone is have a great day and looking towards the weekend.  I have a custom app (not using the ITIL role) and my users need to view SLA definition and SLA specific info on reports, also have the Ability to create a template.So anyone know w...

Resolved! Personal Task Vs Visual Task

We have upgraded from Geneva to Helsinki recently and we had personal tasks module which has been used on Geneva. But after we upgraded the module (personal task) is not available any more, but the table still accessible by (personal_task.list) and t...

ahmedhosam by • Kilo Contributor
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  • 6 replies
  • 0 helpfuls