When should the Retire button be visible

Dave65
Tera Contributor

‎06-09-2025 07:22 AM

I am trying to determine what workflow stage(s) a KBA has to be in for the "Retire" button to display.
In most of our environments, it displays on a newly created KBA in the "Draft" workflow stage but, we have 1 environment where it only displays if the Stage is "Published".

In all my searching of the Internet it seems that it should only display in the "Published" stage but I did find some conflicts. I couldn't find any ServiceNow docs that talk about it.

Can anyone give me a definitive answer?

Thanks in advance for your help!

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Mexiprince
Kilo Sage
Kilo Sage

‎06-09-2025 07:38 AM

Hi @Dave65 

The Article has to be in Published to be able to be Retired thus the Stage should be Published this is the conditions checked to trigger the workflow. Review the article below:

 

 

Mexiprince_0-1749479843801.png

 

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-managemen...

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Dave65
Tera Contributor
In response to Mexiprince

‎06-09-2025 08:17 AM

The problem is that in my PDI where I have added other plugins/applications but all were from ServiceNow, I can open a KBA in the "Draft" stage and the Retire button displays.

Dave65_0-1749482103434.png

As well as in the Published stage

Dave65_1-1749482167990.png

So, I'm really confused and hoping someone from ServiceNow can weigh in on this.

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