Where we can find chat transcript download script in agent chat

[lucky6]

Hii, 

Where we can find chat transcript download button script in service now. 

[Community Alums]

Hi Lucky,

You can check the transcript field in interaction table. Also, in interaction table there is a field called "internal transcript". This will contain all private and public messages and it is populated as soon as the chat is close completed. 

Mark Correct/Helpful, if applicable.

Thanks,

Sandeep

[lucky6]

Thanks sandeep.. But i need a backend url for that download button related to chat transcript..

[Ankur Bawiskar]

Hi,

there is no direct option to download it.

You can create custom UI action on whatever table you require and download the records

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workspace/concept/downl...

Regards
Ankur

[Ritika Saran]

Hello Kilo,

Did you find a solution for this. ?

Our requirement is that the agent should be able to download the transcript via the url of Download button in the transcript. But I'm unable to find the table from where the transcript is being downloaded. If we see the url then its gives a sys_id & table (download_agent_script) but I'm unable to find these in system.

PFB the screenshots for your reference.