Why is my Case table not extensible?

[Dylan Mann1]

Hi SN Community,

I have a client which is looking to extend the Case (sn_customerservice_case) table using the Case Types plugin, but I noticed that the Case table is not defaulting as extensible. Now, I can always update the table myself and extend it but I'd like to know why it's not available baseline. 

Is there an update that's part of a certain upgrade that was potentially skipped? Am I missing a plugin that's responsible for allowing the Case table to be extended? I haven't been able to locate the source of that update in my own research.

Thanks in advance,

Dylan

[Filipe Cruz]

Hi Dylan,

I am checking this in a PDI and I can confirm that the Case table (sn_customerservice_case) is extensible:

Can you check in the table versions if someone changed the option to make that table extensible?

Hope this helps you!!

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Best Regards,

Filipe Cruz