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Ui actions are are not working in Worksapce

Hi all Has any one worked on workspace Hi All  ui action of FSM  is working fine in native view but not working in configurable workspace view Can any one guide any script or what I am missing on it  I have enaled the workspace button and workspace m...

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Research by Tera Guru
  • 2875 Views
  • 8 replies
  • 2 helpfuls

Help with regression testing, going from ITSM to CSM

Greetings, We have been on ITSM for a few years and I am beginning a project where we will be installing CSM to start taking advantage of some of the tools. As I understand it, most of the CSM stuff is "net new" tables that get installed, but I would...

ChadDa3mon by Tera Contributor
  • 327 Views
  • 1 replies
  • 0 helpfuls

Display Value Block

I have a requirement to implement/customize Record Information block on the sidebar section for custom table in CSM Workspace. As I found out, the component "Display Value Block" with OOB preset with "Form Controller" Data Resource can fetch Secondar...

ArslanKZN by Tera Contributor
  • 539 Views
  • 2 replies
  • 3 helpfuls

Resolved! Assignment Group Change Metric on Case Form

Hi Team,We have a metric "Assignment Group Change" .  Now the issue is a Case is assigned to a Group and then its resolved but the Calculation does not show as Complete for the "Assignment Group Change"  So Doesn't it move the Calculation to Complete...

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Community Alums by Community Alums  
  • 394 Views
  • 1 replies
  • 0 helpfuls

Trend By Duration field in Servicenow Reports

Hi Team, I need to know if we can do trend By Duration field in reports in servicenow. I checked but I am not able to select or find any duration field to trend BY instead I can only see Date and Date/Time Fields. Is there any limitations on it?

Community Alums by Community Alums  
  • 636 Views
  • 7 replies
  • 1 helpfuls

I need to set the due date for the approvers

Hi,I need to set the due date for the approvers for one hour. The below script i have used.var gdt = new GlideDateTime();   gdt.add(1 * 60 * 60 * 1000); var dueDateString = gdt.getValue(); return dueDateString;But the due date field in the approver t...

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Hazel3 by Tera Contributor
  • 885 Views
  • 8 replies
  • 0 helpfuls

Move flow from Prod to dev

One of my colleague has made some changes in the flow and we want to move it back to its oginial state as that of prod system (Move flow from Prod to dev)Is it possible to export and import the flow from Prod to dev?Any version history maintained for...

SM16 by Tera Expert
  • 559 Views
  • 2 replies
  • 1 helpfuls

Advanced work assignment work item is getting auto rejected

I'm configuring  Advanced Work Assignment (AWA) in ServiceNow, and I'm facing an issue where Case tasks are being automatically rejected for users with the reason "No access." I've added the necessary roles (like `awa_agent` and 'sn_customerservice.c...

Inventory check

Working on a Proof of Concept on CSM. A  retailer submits a form asking for restock of a particular product(in our scenario its stock of medicines for example covid vaccines, first aid kits etc). When the form is submitted a case has been created and...

How to Manage Appointments Using the wu_appointment Table

I am considering managing appointments in ServiceNow using the wu_appointment table. Specifically, I would like to know the best way to implement functionality that allows for managing individual appointments effectively.At the moment, I am contempla...

yuto333 by Tera Contributor
  • 442 Views
  • 1 replies
  • 0 helpfuls