Per a recent HI Support conversation, it appears the AI Search Assist driven version of Contextual Search is not capable of evaluating filter configurations as provided by the Zing driven version. Out of the box, Contextual Search provides table fil...
Hi AllWe have users with multiple locations like China ,Hamburg, India etc., when user table is updated for the users with their respective time zone and my system default is US/Eastern.Issue is:The users preference setting is changing to system defa...
Hi Team ,In the incident form, i want see the created Change records in the work notes section. How to achieve this. Regards,Abhilasha G T
Hi guys, I have to show knowledge articles in community portal. When a user is creating a question on community portal , when typed title ,Related Posts dropdown is seen. In this dropdown it only shows questions and blogs, I would like to show knowle...
We have a requirement to implement a questionnaire within ServiceNow. Additionally, we need to ensure that the responses are saved for future reporting purposes. Could anyone please assist us in identifying the best approach to achieve this.
Hi, Based on logged in user need to populate the parent accounts and child accounts from contacts table to " Account" field (type list collecter) in record producer formCan anyone please help on this, It will be useful. Thanks!
The preview in the documents does not display when clicking on the icon.Users do have permissions because if they go directly to the URL of the record, they can view it without problems.
Hi ServiceNow techies!When you install the "Customer Data Models for B2B2C" plugin, it affects the Base Case table. In our scenario, we intend to create a separate case type specifically for handling B2B2C cases. We use several other case types exten...
Hello ServiceNow Community,I am seeking guidance on configuring Advanced Work Assignment (AWA) to automatically assign new incidents to agents within a specific assignment group based on their current workload. Specifically, I aim to:Identify active ...
Cancelled is showing as Inactive in native view BUT, i can still edit the case in csm portal view. How can we fix this issue.
The customer can no longer see the the 'Assigned to' on a case in the portal. What could be reasons? Any help would be greatly appreciated. Thanks,Roopa
while looking at older cases regarding and an issue with emails and references we have discovered that cases raised in August, September and October are not showing any emails, they should have at leas have emails sent to assigned groups and consulta...
Has anyone here worked with ServiceNow CRM to streamline sales, service, or order management? I’m looking for some expert tips and best practices to improve efficiency and boost productivity across the front, middle, and back offices. Any advice on m...
Hi All, Can please someone suggest me which App to configure for Customers in CSM. Regards,Pragati
Hello All, I am trying to get the URL parameters from the onLoad Client script when catalog item is loaded, here we are using an issue where in few scenarios the complete URL is getting loaded before the client scripts are running where in some scena...
