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Why SOW can't open List detail ?

KelvinY2025
Tera Contributor

1.  user List template to make list page, but it is can't open detail page

KelvinY2025_1-1763432288712.png

 

KelvinY2025_0-1763432274131.png

This thing is always this won't work, that won't work. If it doesn't work, don't just blabber on

4 REPLIES 4

KelvinY2025
Tera Contributor

Note that when clicked, the browser URL does not pass parameters. I feel like this template hasn't been handled properly, but to be cautious, don't the authorities know?

Ankur Bawiskar
Tera Patron
Tera Patron

@KelvinY2025 

seems it's not able to get a linkage with the record page variant.

Did you check the Record variants for incident table?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I am aware that URLs do not include parameters, but as a template, this issue should not exist. Did this product undergo detailed testing when it was launched? Official tutorial, playful and smiling face without serious explanation of example operations. Has the video been reviewed?

Sarthak Kashyap
Mega Sage

Hi @KelvinY2025 ,

 

Try to check the url parameters when you click on any record of list view it will navigate us to new record page 

SarthakKashyap_0-1763448676321.png

In record page we have to pass required parameters like table name and sysId

SarthakKashyap_1-1763448772910.png

 

So please make sure both the required parameter as passed

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak