Widgets on the supplier portal are not accessible for users with sn_slm.contact role.
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‎04-24-2024 12:07 AM
We're recently started with Supplier Collaboration Portal and facing challenges that seems unusual. After installing all the required plugins to set up supplier portal we tried to followed the steps as per documentation to enable portal for users and we noticed the following.
1. The components like roles that automatically gets installed with the plugins as mentioned in the docs were not installed. we checked twice, PDI and our DEV instances.
2. The following document says to RUN Fix scripts that are provided in the store along with the plugin, we've downloaded them and when tried to upload those XMLs, they're not uploading. we're weren't able to run those Fixscripts.
3. As per the following document, if we set a Vendor Contact as primary it will enable that user to perform additional tasks, such as adding or removing contacts, updating emails of contacts, and reassigning tasks to contacts in the Supplier Collaboration Portal. But even after setting user with role sn_slm.contact is not able to access portal widgets.
4. In the Supplier Collaboration Portal application, I've checked the all widgets form installed files. Every widget has user criteria which allows user with roles sn_slm.contact or sn_slm.admin access Supplier Collaboration Portal. But in this case, a user with sn_slm.admin access can able to access portal widgets.
In light of these challenges, we kindly seek assistance from anyone who may have encountered similar issues and successfully resolved them. Any insights or guidance to address these issues would be greatly appreciated.
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Customer Service Management
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‎06-18-2024 02:04 PM
To address #2, that article points at the incorrect names of the fix scripts. They are actually:
- Add Supplier Roles
- Supplier bulk RCAs approval
Several notes about this.
- The bulk RCAs approval piece, you need to access the /supplier portal first to generate the RCA records then run the script. Even then, several more RCAs get created after re-accessing the portal.
- You can fix these by going to the Application Restricted Caller Access table and filtering on 'requested', sorting on created to see the most recent, and updating the Status to 'Allowed'
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‎03-03-2025 11:24 PM
Hi Niharika,
Were you able to solve these issues? We are also facing similar issues. Kindly help.
Thanks in advance.
