In SOW view, am getting the different field behavior .

Abhilasha G T
Tera Contributor

Hi Team,

 

I have created one new field with the name Additional Info on the incident table with Type Name-Value Pairs.

AbhilashaGT_0-1741074592919.png

I have added that field in both Native and SOW view of Incident form

Query :

1. In Native view , i can see the field behavior  like below, Name , Value

AbhilashaGT_1-1741074850384.png

2. In SOW view , field behavior is different   like below, Label , Value

 

AbhilashaGT_2-1741075053216.png

 

why such difference,  is it expected behavior ?

if not , how to troubleshoot this?

 

Regards,

Abhilasha G T

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Abhilasha G T 

yes it's OOB behavior.

AnkurBawiskar_0-1741077088213.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@Abhilasha G T 

yes it's OOB behavior.

AnkurBawiskar_0-1741077088213.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader