Work Items (Chat Queue) is not visible to Available Agents

[Community Alums]

Hello, can anyone help me on what I'm missing on my Chat Setup. Work items are created when a user tries to request a Live Agent Chat and the Queue is mapped correctly. However, The work items isn't visible to any Available Agents. Please see images below for the configurations

Chat Setup

Service Channel

Queue (only 1 is Active = True)

Eligibility 

Agent Assignment Rule is the default assignment rule and the Group has newly Created Users with roles (itil, awa_agent)

Thanks,

[Musab Rasheed]

Hello,

Have you configured below step ?

Presence state- Available:

Also, go through below threads

https://community.servicenow.com/community?id=community_question&sys_id=e2c48a8edbf14510382a8263059619d7

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787998

https://finite-partners.com/understanding-advanced-work-assignment-not-every-servicenow-module-uses-groups/

Please hit like and mark my response as correct if that helps

Regards

[Community Alums]

Hello @Musab Rasheed, I already tried solutions from this thread but still face the same issue. As for the second thread step 5, all changes are coming from the version upgrade. Thanks.