CWM Story view - "Story points" and "Sprint" fields appearing regardless of view layout

Tom Sienkiewicz
Giga Sage

a month ago

Hi Everyone,

 

wanted to double check re. the above fields which appear in CWM "sidebar" view on the right, when clicking on story record.

 

Is it expected that those fields be visible regardless of what fields are configured on rm_story in CWM view?

E.g. currently the "Story Points" field is shown alongside our "Points" field which is a little confusing (values in both fields are synced though, at least).

TomSienkiewicz_0-1790621134873.png

 

Is there any way to configure when those fields should be visible?

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jxsentara
Tera Contributor

a month ago

Yes, because the story points and Points are not on the CWMTASK (which is a wrapper for any kind of task) - they are completely different from the fields on rm_story. 

I'd suspect one of them is a custom field......

Tom Sienkiewicz
Giga Sage
In response to jxsentara

a month ago

thank you, yeah I noticed after posting that they seem to get added via sn_cwm_task - Agile view. Both fields are OOTB though.

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Sunil B N
ServiceNow Employee

a month ago

Hi Tom,

Ideally you should not see duplicate fields of story points in that form. Please create a case if that is the scenario.
Technically, we do have story points and acceptance criteria in CWM task and RM Story record. 
We logically show only one set of fields and they will be in sync too.

Best Regards,
Sunil B N

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