Collaborative Work Management

Empower teams and grow productivity with a unified, intuitive collaboration hub for everyday work. Unify people, planning, and artifacts of work, all in a single AI-powered platform.

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Register Today! 2025 September SPM Vision Series - CWM Roadmap, Customer...
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Register Today! 2025 September SPM Vision Series - CWM Roadmap, Customer...

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CWM Delta Deck for Yokohama Release
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CWM Delta Deck for Yokohama Release

CWM May 2025 and March 2025 Store release 💡 Please ...

Luis Ataide
How To: Map Creation of Any Record to a CWM task
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How To: Map Creation of Any Record to a CWM task

Teams using CWM to manag...

Irene5
Automate CWM Access Requests
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Automate CWM Access Requests

The key to Collaborative Work Management is, well, c...

Irene5

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Get Started With Security Operat...

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Featured Register Now! Introducing In-Person Symposium ServiceNow Nexus 2025 for SPM, EA & CWM

We’re bringing strategy, architecture, and work execution together like never before. Join us in person at Nexus 2025 for Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM). This is your f...

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Resolved! Our boards/spaces not showing after updating to latest Collaborative Work Management

Yokohama Patch 6 was installed. CWM plugin was updated to the latest version.Now users are reporting that none of the boards/spaces that they created previously are showing when they open Collaborative Work Management! How can we fix this so that all...

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Live on ServiceNow: What's New in the Zurich release for SPM, EA and CWM

Join us to learn about the new features and updates included in the Zurich Release. Experts from Strategic Portfolio Management, Enterprise Architecture and Collaborative Work Management will guide the audience through a detailed look at what's co...

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CWM & EAP: Agile Guidance

Agile Guidance ServiceNow offers two complementary and connected agile planning solutions—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of agile maturity.In the attached dec...

Article

Migration from other apps to CWM

Anyone migrated data and processes from other applications to CWM? For example, migrate from Trello, Asana, or Smartsheet to CWM.I would like to hear your story and what worked well and what didn't.

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Create Project Task for CWM record

Hi All,Can we auto create a Project Task whenever a CWM record is created in board?Also can we create custom Templated in CWM? Thanks!

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CWM: Connected Work FAQs

What is Connected Work? Connected Work is the ability to import any task-based table directly into a CWM board, such as Incidents, Change Requests, Project Tasks, and many more. This features enables teams to plan and manage multiple work item types...

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Quick Guide to CWM Implementation

Getting Started with CWM Collaborative Work Management (CWM) is a central hub for any team member to plan, manage, and visualize their work. Learn more about how to implement CWM and how to get the most out of it! We'll keep this article updated w...

Article

Welcome KIT Collaborative Work Management

Hi all, I am working my way through the CWM Bootcamp, which I am really enjoying. If you haven't taken it yet, you can find it here. https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=ab04967847e50298c00af2351...

Question

CWM at Scale: Best Practices for Training, Feedback, and Adoption

Collaborative Work Management (CWM) is designed for broad adoption across teams, roles, and work types—which makes its rollout look a little different from structured SPM deployments. Where SPM often relies on defined personas and train-the-trai...

Article

Add Hyperlinks in CWM tasks

Is it possible to add hyperlinks in the description, comments or any field? I know it is possible to add a URL column - however this seems a messy approach - especially if more than one is required.Types of links may include: Sharepoint site, Multip...

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

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SPM: Collaborative Work Management || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Collaborative Work ...

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Create a CWM Board from a Demand

Can a CWM Board be created from a Demand, similar to other planned work task types as documented here: Create a demand?

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Register Now! Introducing In-Person Symposium ServiceNow Nexus 2025 for SPM, EA & CWM

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Register Today! 2025 September SPM Vision Series - CWM Roadmap, Customer Stories & much more...

SPM Vision Series - September 2025 Join us for September 2025 SPM Vision Series - highly anticipated bi-annual event returns on September 25th, 2025! You will get an exclusive look at what's shaping the future of ServiceNow Strategic Portfolio Manag...

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Register Now! Introducing In-Person Symposium ServiceNow Nexus 20...

Online 09/17/25

Live on ServiceNow: What's New in the Zurich release for SPM, EA ...

Online 09/29/25

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