Collaborative Work Management

Empower teams and grow productivity with a unified, intuitive collaboration hub for everyday work. Unify people, planning, and artifacts of work, all in a single AI-powered platform.

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CWM Australia Updates - March 2026 Store Release
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CWM Australia Updates - March 2026 Store Release

CWM Australia Updates - ...

Irene5
Team-level agile planning in CWM
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Team-level agile planning in CWM

Team-Level Agile Planning with Collaborative Work Ma...

Irene5
CWM & EAP: Agile Planning and Execution at All Levels
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CWM & EAP: Agile Planning and Execution at All Levels

How to Use CWM+EAP for a...

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🚀 Knowledge 2026: Call for Content Now Open
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🚀 Knowledge 2026: Call for Content Now Open

🚀 Knowledge 2026: Call for Content Now Open 📅 May ...

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Work Without Walls in CWM
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Work Without Walls in CWM

The latest enhancements to Collaborative Work Manage...

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Getting Started

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Get Started With Security Operat...
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Get Started With Security Operat...

02/28/2024

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Custom columns in collaborative board dont show up on pop up page for details

Hello,We have created a cwm board for our small team and added few custom columns to this board. Some are lists and others are text type of columns.Now when we try to create a new record in this board, we get a popup page but this page shows only the...

Question

MIgration guide for team level agile from Agile Development 2.0 to CWM

Migration Guide Agile Development 2.0 → CWM Team-Level Agile Execution · A step-by-step guide for transitioning to Collaborative Work Management (CWM) Contents OverviewPhase 1: Before You BeginPhase 2: Set Up Your CWM SpacePhase 3: Create ...

Article

Email notification when someone adds a Task to a Collborative Workspace

Hello, My team has created a collaborative workspace and added the Basic CRM module. We have shared this workspace with leadership at my agency, and they add Tasks to this list. I am wondering how to have an email sent to me when they add a Task so I...

Question

Unable to see the Team Agile Tool field in Zurich

We upgraded our Platform to Zurich and all the corresponding modules to the latest version. I am still not seeing the "Team Agile Tool" to choose CWM or EAP as a team level planning tool. What am I missing?

Question

Creating CWM Sprints from EAP

Working in my PDI, I created an EAP Configuration for basic Agile teams that has Stories and Features for Work Item Structure and Story for Default Work Item and Sprint for the Planning Calendar. I added a team and set the Team Agile Tool to CWM. W...

Question

CWM & EAP: Agile Planning and Execution at All Levels

How to Use CWM+EAP for a Unified Agile Solution ServiceNow offers a single agile solution with two different vantage points—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of ...

Article

Resolved! How to configure related lists within CWM record

Hello! We are looking to add more related list item into the side panel that shows CWM records.We have tried configuring related list for CWM records but that doesn't seem to take effect.Any help would be greatly appreciatedThank you!

Question

CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

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Time Allocation in CWM

Are you able to track time to a task in CWM as you would in other spaces?

Question

Resolved! Importing tasks into a CWM space

Is there an easy way to import tasks into a CWM space (i.e. from a excel spreadsheet) that does not involve platform admin support?

Question

How do we group tasks together in sprint planning view?

When we started with a regular list view in CWM, we would break down larger bodies of work into child tasks, which helped with navigating across similarly themed work. We just switch to using the sprint planning view this week, and we noticed that th...

Question

How do I disconnect CWM and EAP?

How do we disconnect a team CWM board from EAP?We set up that connection for my team a few months ago, but we're finding CWM to be lacking a lot of the capabilities we need to appropriately plan and do work.

Question

Board Label missing in new CWM version

Since upgrading to Zurich and latest CWM version, previously there was a field on the task labels which allowed u us to switch board , that has now disappeared. Can you advise if this was by design and if so how can we easily switch tasks between boa...

Question

CWM Connected Work - share between CWM boards

I assumed that sn_cwm_task would be an available table type to connect to for connected work, but I'm not spotting it as an option. Is there a way to share tasks between CWM boards? It seems useful that as you plan some work on your board and you rea...

Question

CWM Australia Updates - March 2026 Store Release

CWM Australia Updates - March 2026 Store Release Please check out the Delta Decks attached to this post for release overview Value Evolution - March 2026 This release focuses on AI-powered productivity, agile planning enhancements, and cross-tea...

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