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Collaborative Work Management

Empower teams and grow productivity with a unified, intuitive collaboration hub for everyday work. Unify people, planning, and artifacts of work, all in a single AI-powered platform.

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CWM Brazil Updates - September 2026 Release
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CWM Brazil Updates - September 2026 Release

The Brazil release adds new capabilities to Collabor...

RebeccaH5
Team-level agile planning in CWM
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Team-level agile planning in CWM

Team-Level Agile Planning with Collaborative Work Ma...

Irene5
REGISTER NOW! ServiceNow Nexus 2...
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REGISTER NOW! ServiceNow Nexus 2...

09/30/2026

RebeccaH5
CWM Australia Updates - 2026 May & June Release
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CWM Australia Updates - 2026 May & June Release

CWM Australia Updates - ...

Irene5
CWM & EAP: Agile Planning and Execution at All Levels
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CWM & EAP: Agile Planning and Execution at All Levels

How to Use CWM+EAP for a...

Irene5
Work Without Walls in CWM
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Work Without Walls in CWM

The latest enhancements to Collaborative Work Manage...

Jon Lim

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Live on ServiceNow: What's New i...

09/29/2025

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Live on ServiceNow: Get Started ...

08/20/2025

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Activity in Collaborative Work Management

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Will we be able to resize the sprints window vertically in the Sprint Planning tab?

Was wondering if there is any chance this is on the roadmap because it gets rough to work with in that tiny window.

Question

CWM - who do you give access to?

Hey Folks, those of you who are working with CWM live, who do you typically give admin/owner access to?I'm curious e.g. if creation of new Spaces is done by devs/admins in your org, or is this on the Agile Teams or even business side?Do you allow CWM...

Question

Resolved! How to add Work Notes to stories from CWM board?

Hi, I am struggling to find where the activity section of CWM can be configured.There seems to only be a possibility to add "Comments". But I need to enable adding Work Notes instead.If anyone can point me to the right place that would be great.Many ...

Question

Saved Views in CWM reverting back to default columns

Saved Views of personalized columns in CWM will at times revert back to default columns. Issue occurs both with saving view to 'Team View' or saving as a New View.

Question

Board Catalog Mapping is not avaialble in my Servicenow

//www.servicenow.com/community/cwm-articles/how-to-map-creation-of-any-record-to-a-cwm-task/ta-p/3002758add https: before the linkThe tables under this article for Catalog item mapping with CWM Baord is not availble in my project's servicenow instanc...

Question

Resolved! How to add fields from request table in CWM Board

Hi All,I wanted to have a board for GIS team, where they can work on their specific task.I am creating RITMs for GIS team through Catalog item.But Most of the variables are not visible under the CWM board. is there any way I can add those fields in t...

Question

CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

Article

Managing after sprint is complete in CWM

After a sprint is complete, currently our process is to keep the story on the sprint and associate the sprint with a change or story -> release with a change. (I am trying to get our organization back to the normal way of doing things). When I view t...

Question

CWM Story view - "Story points" and "Sprint" fields appearing regardless of view layout

Hi Everyone, wanted to double check re. the above fields which appear in CWM "sidebar" view on the right, when clicking on story record. Is it expected that those fields be visible regardless of what fields are configured on rm_story in CWM view?E.g....

Question

Resolved! Searching for Connected Work in CWM

Is there a way to search by ticket number in CWM for connected work? The search option only seems to search for boards, docs and spaces. If not this seems like a key feature to add.

Question

Start Here: Agile 2.0 Deprecation and Collaborative Work Management

Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date. I...

Article

Three ways AI helps in tasks creation in CWM

A practical guide to use AI to create your tasks in CWM If you are a knowledge worker, a team lead planning the work or a team member executing it, and you have a goal to get your work onto a CWM Board without building everything from scratch by hand...

Article
Collaborative Work Management

Time Allocation in CWM

Are you able to track time to a task in CWM as you would in other spaces?

Question

Displaying "Tags" for Connected Records in CWM

Hello everyone, Hopefully, there is a simple solution to my question, although I'm certain I already know the answer to it. We're in the middle of rolling out CWM for a few groups, and they've asked if it's possible to display and modify tags appli...

Question

Understanding lists in CWM: Board List view vs. ServiceNow List

As CWM grew, so did the number of places where your work shows up as a list. One is the Board List view and with the CWM Sept 2026 release, a new List is introduced in the Left navigation panel. Two different features in CWM both named as "list" and ...

Article
Collaborative Work Management

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Collaborative Work Management

Hot Topics

CWM Brazil Updates - September 2026 Release

RebeccaH5

Team-level agile planning in CWM

Irene5

REGISTER NOW! ServiceNow Nexus 2...

RebeccaH5

CWM Australia Updates - 2026 May & June Release

Irene5

CWM & EAP: Agile Planning and Execution at All Levels

Irene5

Work Without Walls in CWM

Jon Lim

Getting Started

Welcome Guide

Quick Start (Setting up section)

FAQ

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

On Demand Events

Live on ServiceNow: What's New i...

Lolita Honkpo

Live on ServiceNow: Get Started ...

Lolita Honkpo

Resources

What's New Blog

Release Notes

Store

YouTube Videos

ServiceNow University

Entitlements

Resolved! How to add Work Notes to stories from CWM board?

Resolved! How to add fields from request table in CWM Board

Resolved! Searching for Connected Work in CWM

Let's connect together