Collaborative Work Management

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Collaborative Work Management

Empower teams and grow productivity with a unified, intuitive collaboration hub for everyday work. Unify people, planning, and artifacts of work, all in a single AI-powered platform.

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Work Without Walls in CWM
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Work Without Walls in CWM

The latest enhancements to Collaborative Work Manage...

Jon Lim
Register Now! Introducing In-Person Symposium ServiceNow Nexus 2025 for ...
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Register Now! Introducing In-Person Symposium ServiceNow Nexus 2025 for ...

prerna-rao
Register Today! 2025 September SPM Vision Series - CWM Roadmap, Customer...
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Register Today! 2025 September SPM Vision Series - CWM Roadmap, Customer...

Vinitha Chukkala
CWM Delta Deck for Yokohama Release
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CWM Delta Deck for Yokohama Release

CWM May 2025 and March 2025 Store release 💡 Please ...

Luis Ataide
How To: Map Creation of Any Record to a CWM task
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How To: Map Creation of Any Record to a CWM task

Teams using CWM to manag...

Irene5
Automate CWM Access Requests
Article

Automate CWM Access Requests

The key to Collaborative Work Management is, well, c...

Irene5

Getting Started

Welcome Guide

Quick Start (Setting up section)

FAQ

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

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Live on ServiceNow: What's New in the Zurich release for SPM, EA ...

Online 09/29/25

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Get Started With Security Operat...

02/28/2024

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Featured Register Now! Introducing In-Person Symposium ServiceNow Nexus 2025 for SPM, EA & CWM

We’re bringing strategy, architecture, and work execution together like never before. Join us in person at Nexus 2025 for Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM). This is your f...

Article

Create Project Task for CWM record

Hi All,Can we auto create a Project Task whenever a CWM record is created in board?Also can we create custom Templated in CWM? Thanks!

Question

Live on ServiceNow: Get Started with Collaborative Work Management (CWM)

Join us for an introduction to Collaborative Work Management (CWM) on ServiceNow. This session will guide you through the key features and benefits of CWM, providing insights on how it helps teams collaborate more effectively, streamline workflows...

Event

Automate CWM Access Requests

The key to Collaborative Work Management is, well, collaboration. In order to encourage collaboration and keep teams working productively, it's best to set up a workflow to respond to access requests. We've created a sample workflow to get you star...

Article

Work Without Walls in CWM

The latest enhancements to Collaborative Work Management (CWM) in the Zurich release are designed to help teams move faster, stay aligned, and deliver outcomes with confidence. With Agile Sprint Planning and Connected Work, organizations can now man...

blog

CWM: Connected Work FAQs

What is Connected Work? Connected Work is the ability to import any task-based table directly into a CWM board, such as Incidents, Change Requests, Project Tasks, and many more. This features enables teams to plan and manage multiple work item types...

Article

Resolved! Our boards/spaces not showing after updating to latest Collaborative Work Management

Yokohama Patch 6 was installed. CWM plugin was updated to the latest version.Now users are reporting that none of the boards/spaces that they created previously are showing when they open Collaborative Work Management! How can we fix this so that all...

Question

CWM & EAP: Agile Guidance

Agile Guidance ServiceNow offers two complementary and connected agile planning solutions—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of agile maturity.In the attached dec...

Article

Live on ServiceNow: What's New in the Zurich release for SPM, EA and CWM

Join us to learn about the new features and updates included in the Zurich Release. Experts from Strategic Portfolio Management, Enterprise Architecture and Collaborative Work Management will guide the audience through a detailed look at what's co...

Event

Migration from other apps to CWM

Anyone migrated data and processes from other applications to CWM? For example, migrate from Trello, Asana, or Smartsheet to CWM.I would like to hear your story and what worked well and what didn't.

Question

Quick Guide to CWM Implementation

Getting Started with CWM Collaborative Work Management (CWM) is a central hub for any team member to plan, manage, and visualize their work. Learn more about how to implement CWM and how to get the most out of it! We'll keep this article updated w...

Article

Welcome KIT Collaborative Work Management

Hi all, I am working my way through the CWM Bootcamp, which I am really enjoying. If you haven't taken it yet, you can find it here. https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=ab04967847e50298c00af2351...

Question

CWM at Scale: Best Practices for Training, Feedback, and Adoption

Collaborative Work Management (CWM) is designed for broad adoption across teams, roles, and work types—which makes its rollout look a little different from structured SPM deployments. Where SPM often relies on defined personas and train-the-trai...

Article

Add Hyperlinks in CWM tasks

Is it possible to add hyperlinks in the description, comments or any field? I know it is possible to add a URL column - however this seems a messy approach - especially if more than one is required.Types of links may include: Sharepoint site, Multip...

Question

CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

Article

SPM: Collaborative Work Management || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Collaborative Work ...

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Live on ServiceNow: What's New in the Zurich release for SPM, EA ...

Online 09/29/25

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