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Gantt Chart column grouping in UI Builder

From the documentation, it looks like the Gantt Chart component in UI Builder can support grouping by columns, subcolumns, or data hierarchy but from the available documentation I have not been able to get any of this to work.Can anyone point me towa...

bpatrick by Mega Contributor
  • 134 Views
  • 2 replies
  • 0 helpfuls

Creating Epics from CWM

Hi Everyone, I would like to understand the possibility of working with epics from CWM.I am familiar with the KB: KB2675470  explaining the current limitations.Our use case is we would like to start just by rolling out CWM to replace Agile 2.0, for o...

Resolved! What does Default Assignment Group do?

On a CWM Boards you can set a default assignment group. Does this do something? As far as I can tell it does not default values anywhere. Is this just information or what is the goal of this field?  

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Resolved! Importing tasks into a CWM space

Is there an easy way to import tasks into a CWM space (i.e. from a excel spreadsheet) that does not involve platform admin support?

Resolved! Is field mapping necessary when setting up CWM integrated teams?

We have setup a couple of EAP/CWM integrated teams to enable working with multiple records types when planning sprints. Doing so has created a CWM Board for that integrated team and the work items have been created as CWM tasks.  However the "Descrip...

Nat Hunter by Tera Contributor
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  • 5 replies
  • 0 helpfuls

How do you structure your CWM Spaces/Boards?

Hi All, I'm curious how you are setting up the spaces/boards in your companies.Do you set up your spaces per department? Per Product? Per technology e.g. SN/SAP etc.?Do you use fixed boards per team? Or do you e.g. create a new board for every agile/...

OOTB reporting for collaborative work management

Can any one suggest if servicenow provides any standard reporting for CWM. These reports can be Sprint velocity analyticsBurndown / burnup chartsHistorical trend tracking across sprintsPredictive or time-series analyticsOr if I have to generate such ...

shivkumarpa by Tera Contributor
  • 445 Views
  • 2 replies
  • 1 helpfuls

Email notification when someone adds a Task to a Collborative Workspace

Hello, My team has created a collaborative workspace and added the Basic CRM module. We have shared this workspace with leadership at my agency, and they add Tasks to this list. I am wondering how to have an email sent to me when they add a Task so I...

JPW by Giga Contributor
  • 368 Views
  • 1 replies
  • 0 helpfuls

Unable to see the Team Agile Tool field in Zurich

We upgraded our Platform to Zurich and all the corresponding modules to the latest version. I am still not seeing the "Team Agile Tool" to choose CWM or EAP as a team level planning tool. What am I missing?

Sid Panchal by Tera Contributor
  • 919 Views
  • 4 replies
  • 0 helpfuls

Creating CWM Sprints from EAP

Working in my PDI, I created an EAP Configuration for basic Agile teams that has Stories and Features for Work Item Structure and Story for Default Work Item and Sprint for the Planning Calendar.  I added a team and set the Team Agile Tool to CWM.  W...

jaguthrie by Tera Contributor
  • 1456 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to configure related lists within CWM record

Hello! We are looking to add more related list item into the side panel that shows CWM records.We have tried configuring related list for CWM records but that doesn't seem to take effect.Any help would be greatly appreciatedThank you!    

DontKnowGuy by Tera Contributor
  • 958 Views
  • 2 replies
  • 2 helpfuls

Time Allocation in CWM

Are you able to track time to a task in CWM as you would in other spaces? 

KendraL40 by Tera Contributor
  • 1373 Views
  • 5 replies
  • 0 helpfuls

How do we group tasks together in sprint planning view?

When we started with a regular list view in CWM, we would break down larger bodies of work into child tasks, which helped with navigating across similarly themed work. We just switch to using the sprint planning view this week, and we noticed that th...

Jonathan F by Tera Expert
  • 733 Views
  • 2 replies
  • 1 helpfuls