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Forum Posts

How do you structure your CWM Spaces/Boards?

Hi All, I'm curious how you are setting up the spaces/boards in your companies.Do you set up your spaces per department? Per Product? Per technology e.g. SN/SAP etc.?Do you use fixed boards per team? Or do you e.g. create a new board for every agile/...

OOTB reporting for collaborative work management

Can any one suggest if servicenow provides any standard reporting for CWM. These reports can be Sprint velocity analyticsBurndown / burnup chartsHistorical trend tracking across sprintsPredictive or time-series analyticsOr if I have to generate such ...

shivkumarpa by Giga Contributor
  • 165 Views
  • 2 replies
  • 1 helpfuls

Email notification when someone adds a Task to a Collborative Workspace

Hello, My team has created a collaborative workspace and added the Basic CRM module. We have shared this workspace with leadership at my agency, and they add Tasks to this list. I am wondering how to have an email sent to me when they add a Task so I...

JPW by Giga Contributor
  • 244 Views
  • 1 replies
  • 0 helpfuls

Unable to see the Team Agile Tool field in Zurich

We upgraded our Platform to Zurich and all the corresponding modules to the latest version. I am still not seeing the "Team Agile Tool" to choose CWM or EAP as a team level planning tool. What am I missing?

Sid Panchal by Tera Contributor
  • 700 Views
  • 4 replies
  • 0 helpfuls

Creating CWM Sprints from EAP

Working in my PDI, I created an EAP Configuration for basic Agile teams that has Stories and Features for Work Item Structure and Story for Default Work Item and Sprint for the Planning Calendar.  I added a team and set the Team Agile Tool to CWM.  W...

jaguthrie by Tera Contributor
  • 1106 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to configure related lists within CWM record

Hello! We are looking to add more related list item into the side panel that shows CWM records.We have tried configuring related list for CWM records but that doesn't seem to take effect.Any help would be greatly appreciatedThank you!    

DontKnowGuy by Tera Contributor
  • 611 Views
  • 2 replies
  • 2 helpfuls

Time Allocation in CWM

Are you able to track time to a task in CWM as you would in other spaces? 

KendraL40 by Tera Contributor
  • 1071 Views
  • 5 replies
  • 0 helpfuls

Resolved! Importing tasks into a CWM space

Is there an easy way to import tasks into a CWM space (i.e. from a excel spreadsheet) that does not involve platform admin support?

How do we group tasks together in sprint planning view?

When we started with a regular list view in CWM, we would break down larger bodies of work into child tasks, which helped with navigating across similarly themed work. We just switch to using the sprint planning view this week, and we noticed that th...

Jonathan F by Tera Expert
  • 555 Views
  • 2 replies
  • 1 helpfuls

How do I disconnect CWM and EAP?

How do we disconnect a team CWM board from EAP?We set up that connection for my team a few months ago, but we're finding CWM to be lacking a lot of the capabilities we need to appropriately plan and do work.

Adam Geil by Kilo Sage
  • 561 Views
  • 3 replies
  • 0 helpfuls

Board Label missing in new CWM version

Since upgrading to Zurich and latest CWM version, previously there was a field on the task labels which allowed u us to switch board , that has now disappeared. Can you advise if this was by design and if so how can we easily switch tasks between boa...

Dan Zisis1 by Tera Contributor
  • 887 Views
  • 3 replies
  • 0 helpfuls

CWM Connected Work - share between CWM boards

I assumed that sn_cwm_task would be an available table type to connect to for connected work, but I'm not spotting it as an option. Is there a way to share tasks between CWM boards? It seems useful that as you plan some work on your board and you rea...

Jonathan F by Tera Expert
  • 298 Views
  • 1 replies
  • 0 helpfuls

CWM: Doc Page Landscape Format

 Dear Community,I have created a document page that includes a table with more than 8 columns. While the columns are visible by scrolling horizontally, I would like to display the entire table in one view. This could be achieved by using a landscape ...

ErAs-xx by Tera Contributor
  • 336 Views
  • 1 replies
  • 0 helpfuls