ServiceNow Best Practices on When to Create a Story vs CWMTASK?
Exploring CWM I was wondering if there was any official documentation on use cases of when it is appropriate to create a story vs create a cwmtask when creating work items in CWM.
Forum Posts
I cannot view the Kanban for the current Sprint.
We updated CWM and Strategic Planning Workspace so we can synchronize EAP with CWM, allowing teams to manage their user stories and sprints within CWM.The problem we encountered is that in CWM, the Kanban Board is general for ALL user stories, and yo...
Resolved! Submit Button Not Working When Creating Epics in CWM
When we try to create an Epic from a CWM Board (Add Item [dropdown] > Epic), the New Item side panel opens and I'm able to fill out all of the fields. When trying to click Submit nothing happens - no Epic creation or change in window. This is happeni...
How can I import tasks from excel into a board
From testing I know that I can define a data source, attach a workbook and define a transform map/field mapping to create or update tasks in a board however when using a custom column I see no easy way of determining the correct target field given th...
Resolved! CWM create a connected work query to pull data but the list view does not reflect changes
I am able to create a new CWM space and board. I create an initial Connected Work query and successfully pull in data to my board. issue: when the data refreshes in the tool, say something changes status from active=True to active=False (this would ...
CWM Connected Work & Custom columns
In the FAQ post it's mentioned that enhancements are planned for connected work items - move on Kanban boards and display under 'My work' view.Is it planned to enable custom columns to be displayed for the connected items? For example custom columns ...
CWM Kanban Board - header labels missing
Hi, Have you ever experienced this behavior?(Screenshot 2025-11-10 at 14.05.57.png) This is how it should look like, and also did before an upgrade to Zurich.(Screenshot 2025-11-10 at 14.18.08.png) This is how it looks like now. Observed issues :- he...
CWM custom column choice and punctuation
TLDR: unless/until ServiceNow starts supporting punctuation as options when creating custom choice columns in CWM, avoid including punctuation. OR, you can probably use punctuation if you modify the entry in the sn_cwm_col_choice table after first cr...
Ability to Share a workspace but restrict who can view board, docs, folders in the Shared Space
I have a small team, and I'd like to schedule one-on-one meetings with team members using Collaborative Work Management. Currently, I have a single workspace configured: "Bi-Weekly 1:1 Meetings"Within this space, I've added/duplicated a board to trac...
How to assign Story as a Parent to a CWMTASK?
I'm trying to create stories in a backlog for sprint planning and then tie tasks to the story by having a general process as a story and then going granular with the CWMTASK items of individual task that need to be done for the story, but I can't see...
Resolved! How do I add an approval workflow in CWM (Yokohama)
Is there is any step-by-step guide for setting this up?
Collaborative Work Management Connected Work Available Columns not showing data from connected work
Hi all, While using the connected work feature within CWM, the custom columns from the connected work appears in the CWM gear icon area to display within the CWM board. However, the data does not pull in from that table into the board. Other fields l...
Migration from other apps to CWM
Anyone migrated data and processes from other applications to CWM? For example, migrate from Trello, Asana, or Smartsheet to CWM.I would like to hear your story and what worked well and what didn't.
Create Project Task for CWM record
Hi All,Can we auto create a Project Task whenever a CWM record is created in board?Also can we create custom Templated in CWM? Thanks!
