We’re excited to announce the 2025 Devvies People’s Choice Award winner—SmartGuide!
Chosen by the Community, the People’s Choice Award recognizes the most impactful and transformative app of the year, one that delivers real business value.
SmartGuide earned the most votes for its innovative, AI-powered approach to process documentation—transforming a traditionally tedious task into a fast, scalable, and strategic business solution.
The Challenge: Manual Documentation Slows Everything Down
In many organizations, creating, maintaining, and using process documentation poses significant challenges. Traditional methods are labor-intensive, inconsistent, and time-consuming, often delaying knowledge sharing, onboarding, and operational efficiency.
The Solution: SmartGuide
SmartGuide is an AI-powered application designed to automate the creation of structured, accurate, and user-friendly process guides. Whether you’re a business user or a technical admin, SmartGuide delivers the right content—ensuring clear understanding and smooth navigation of applications and workflows.
SmartGuide streamlines documentation across teams and empowers users with actionable insights. Its value extends far beyond convenience—directly impacting productivity, reducing costs, and driving meaningful business outcomes.
Behind the Build
The team leveraged a wide array of ServiceNow tools—including App Engine Studio, Developer Studio, Workspace, REST APIs, Third-Party APIs, Notifications, Integration Hub, and Flow Designer—to build a dynamic, AI-driven solution.
Key Features of SmartGuide:
- AI-Powered Documentation: Automatically generates and updates process guides
- Multi-Persona Content: Customizes documentation for technical teams, business users, and stakeholders
- End-to-End Integration: Seamlessly integrates with applications to provide real-time insights into workflows, custom fields, and troubleshooting steps.
- Rapid Implementation and Scalability: Deploys quickly with scalable AI models, ensuring adaptability to evolving business needs
Future enhancements to SmartGuide include natural language understanding, predictive analytics, multi-language support, and real-time collaboration. These updates will make it even easier for global teams to create, manage, and refine documentation together, while improving accuracy, accessibility, and speed.
The Impact
SmartGuide redefines how organizations create, manage, and utilize process documentation, delivering unparalleled efficiency, scalability, and impact. It lowers operational costs by $50,000–$100,000 annually by reducing manual documentation efforts and cuts training expenses by 20%–30% with clear, easy-to-follow guides.
Key Outcomes:
- 60%–70% reduction in time spent on documentation creation
- $50,000- $100,000 in annual cost savings
- 50% faster onboarding
- 40 avg. hours saved per project on guide creation and updates
- 30%–40% faster issue resolution with instant access to tailored technical documentation
- 20%–30% reduction in training costs
- 30% fewer errors and redundancies
SmartGuide is a standout example of how organizations can modernize process documentation with the power of AI—transforming process documentation into a faster, smarter, and more impactful experience for teams across an organization.
Congratulations to the 2025 Devvies People’s Choice Award winner, SmartGuide!
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