Your #BuildWithBuildAgent Guidebook is Here.

AudriA
Administrator
Administrator
‎11-12-2025 10:00 AM
 

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Hey ServiceNow Community!

 

We can't wait to see what you create in our #BuildWithBuildAgent Challenge. Ready to jump in? Check out this blog for everything you need to know.

 

To help you kick off your build and share it with the Community, we’ve put together a guide packed with resources. Inside, you’ll find tips to get started with Build Agent and tools to craft a standout social post and showcase your work.

 

Dive into the guide attached at the bottom of this blog and start building today. Share your progress using #BuildWithBuildAgent and inspire the Community with your creativity!

 

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govinddas_n
Giga Explorer
3 weeks ago
3 weeks ago

#BuildWithBuildAgent

Submission on my app for Idea of "HelptheNeedy" as a NGO initiative

✅ Core Application Built Successfully

🏗️ Foundation Components:

  • 4 Core Tables: Food Donors, NGOs, Food Donations, and Delivery Tracking
  • 5 User Roles: Donor, NGO Coordinator, Delivery Personnel, Food Admin, Analytics User
  • Comprehensive ACLs: Role-based security for all tables
  • Business Rules: Automated NGO notifications, donor statistics, auto-expiration
  • Sample Data: Demo donors, NGOs, and donations for testing

🎯 Key Features Implemented:

  • ✅ Real-time donor-to-NGO connections
  • ✅ Complete food traceability (source → beneficiary)
  • ✅ Temperature & safety logging
  • ✅ Automated notifications when donations are available
  • ✅ Role-based access control and security
  • ✅ Donation lifecycle management (available → reserved → delivered)
  • ✅ Geographic tracking with latitude/longitude
  • ✅ Expiry date monitoring and auto-expiration

📊 Ready for Analytics:

  • Donor contribution tracking
  • NGO impact metrics
  • Delivery route optimization data
  • Food waste reduction measurements
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Prahlad Kumar
Tera Guru
3 weeks ago
3 weeks ago

Hello @AudriA 

 

#BuildWithBuildAgent

#BuildWithBuildAgent Challenge – My Solution Submissio

As part of the #BuildWithBuildAgent challenge, I created an application that addresses a real, high-impact operational problem faced by IT Operations and Asset Management teams:

ITOM Discovery detects issues, but most organizations still resolve them manually.
ITAM identifies non-compliant or expired assets, but fixing them requires multiple teams.

 

Goal of the Application

Build an AI-assisted automated remediation platform that reduces manual effort across ITOM + ITAM by 60–80%, improves CMDB compliance, and provides real-time intelligent governance dashboards.

 

ICA Hub – Compliance Dashboard

ITOM–ITAM Intelligent Compliance & Automation Hub

ICA Hub (Intelligent Compliance & Automation Hub) continuously analyzes CMDB and ITAM data, detects compliance and discovery issues (duplicates, mismatches, missing attributes, stale CIs, audit deviations), creates prioritized remediation tasks, and provides a single dashboard for monitoring and audit. It automates low-risk fixes, creates tracked tasks for high-risk items, and stores full remediation history and snapshots for audit and rollback. Detect and remediate CMDB/ITAM data issues automatically and present clear KPI-driven dashboards for operations and leadership.

 

Application Documentation

  1. Application Goal (What this app is built for):

The primary goal of this application is to provide a single intelligent dashboard that continuously monitors CMDB and ITAM compliance, detects issues in real time, and guides teams through remediation.

It ensures that all Configuration Items (CIs) and Assets remain accurate, complete, healthy, and compliant, giving organizations end-to-end visibility into their IT operations and asset lifecycle.

  1. What Problem It Solves (Challenges in organizations)

Most organizations struggle with:

CMDB inaccuracy

  • Missing CIs
  • Incorrect relationships
  • Outdated records
  • Data coming from multiple inconsistent sources

ITAM non-compliance

  • Untracked assets
  • Physical audit mismatches
  • Unauthorized or unmanaged devices
  • License violations

 

Lack of real-time monitoring

Traditional audits are slow, periodic, and manual.
There is no immediate visibility into issues until they turn into outages or compliance failures.

 

No centralized place to track issues and remediation

Data is typically spread across multiple tools, spreadsheets, discovery logs, and audit documents.

 

  1. How ICA Hub Solves These Challenges

Real-time monitoring of CMDB & ITAM compliance

The dashboard pulls data from Discovery, SAM, HAM, and audit inputs, showing live compliance status.

 

Automatic identification of issues

The system detects:

  • Duplicates
  • Mismatches
  • Missing asset attributes
  • Incorrect ownership
  • Physical audit deviations
  • CI discrepancies

Centralized remediation tracking

The application creates and manages Remediation Tasks so teams know exactly:

  • What issue occurred
  • Where it occurred
  • How severe it is
  • What actions are needed

Reduction in manual effort

IT teams no longer manually check CMDB, spreadsheets, or logs.
Everything is automated and available with one click.

 

Visual dashboard for leadership

Managers can immediately check compliance health without reading technical reports.

 

  1. Key Features of the Application
  2. a. Compliance Overview Panel

Shows the entire organization’s compliance health in one glance:

  • Overall Compliance Health Score (%)
  • Critical Issues
  • High Priority Issues
  • Total Open Issues
  • Active Tasks

This helps leaders instantly understand risk level.

b. Issue Breakdown Analysis

Breaks issues into understandable categories:

By Severity:

  • Critical
  • High
  • Medium
  • Low

By Type:

  • Mismatch
  • Missing Data
  • Duplicates
  • Unauthorized Device
    (Example from screenshot: Mismatch detected)

By Source:

  • Physical Audit
  • Discovery
  • Software Audit
  • External Scan

This allows teams to identify root causes faster.

  c. Remediation Management

  • Displays all Active Remediation Tasks
  • Tracks progress in real time
  • Helps prioritize issues based on severity
  • Ensures no compliance gap is left unresolved

d. Compliance Progress Indicators

Two visual bars show:

  • Issue Resolution Rate
  • Remediation Progress

Leadership can see improvement over time without running separate reports.

 

e. Recent Audit History

Shows the latest compliance checks with timestamp and result.
Example:

  • 25/11/2025 – 0 issues detected
  • 20/12/2024 – 23 issues detected

Helps in audit readiness and tracking trends.

f.  Quick Actions

Buttons for operational convenience:

  • Run Manual Audit
  • View All Issues
  • View Remediation Tasks
  • Application Settings

This supports both technical and non-technical users.

 

  1. How the Application Works (Simple Explanation)
  2. Data Collection
    The app pulls data from Discovery, CMDB, ITAM, Physical Audit uploads, and any connected scanning tools.
  1. Compliance Engine Processing
    The backend logic analyzes the data to detect:
    1. Compliance gaps
    2. Missing CI attributes
    3. Asset mismatches
    4. Incorrect classification
    5. Duplicate records
    6. Audit discrepancies
  2. Issue Creation
    Every issue is logged with severity, type, and source.
  3. Dashboard Visualization
    The dashboard displays real-time compliance health with visual indicators.
  4. Remediation Generation
    Based on issue type, automatic Remediation Tasks are created.
  5. Tracking & Resolution
    Teams work through tasks until all issues are resolved.
  6. Automatic Updates
    As issues are resolved, the dashboard recalculates health score instantly.

6. Benefits to the Organization

Reduces Compliance Risk

Ensures CMDB and ITAM are always accurate and audit-ready.

Prevents Financial Loss

Avoids license violations, over-purchasing, unused software, and asset loss.

Saves Time

Automates manual validation work and reduces audit preparation time.

 

Improves Operational Efficiency

Provides clear visibility to avoid outages caused by incorrect CMDB data.

Enhances Collaboration

Central place for IT operations, asset teams, audit teams, and leadership.

Supports Governance & Security

Identifies unauthorized or unapproved devices immediately.

 

  1. Why This App Is Important

Organizations rely heavily on accurate CMDB and asset data for:

  • Discovery
  • Incident/Problem/Change
  • Observability
  • Automation
  • Audit & Compliance
  • Security Operations
  • Cost optimization

This application ensures all these processes operate on trusted, compliant, and verified data.

 

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Remediation Task:

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Compliance Issues:

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Option we have to run Quick Audit / Manual Audit:

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I have completed my #BuildWithBuildAgent Challenges.

#serviceNow ##BuildWithBuildAgen #itom #ICAHub #Itomitamcnss

 

 

Thanks

Prahlad Kumar

LinkedIn:- https://www.linkedin.com/in/prahlad-kumar-92a877117/ 

LinkedIn Post: https://www.linkedin.com/posts/prahlad-kumar-92a877117_ica-hubitomitam-intelligent-compliance-activi...

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