Chat email Invite from Chat rooms

[anuguajayreddy]

Hello Team,

We had a issue with Chat email Invitation. After the Chat room is created, when you add/invite users to the chat room there is no email sent to the user's.

We have found the solution for the issue. We came across the same issue after we activated the chat on Incidents and Service Requests. After the Chat room created, if we add/invite individual user's email notifications are not triggering.

Solution:

We created a new below business rule with custom events under "chat_channel_members" table. And created two custom notifications for Individual User and for group members.

if(current.chat_channel.type=="chat"){

  gs.eventQueue("chat.invite.custom.single", current, current.member_id);

}

else{

  gs.eventQueue("chat.invite.custom", current, current.member_id);

Now not only the chat room, even if we invite/initiate a chat from Social IT window, the email will go to the users and they can Join the chat without any issue.