Configuration Functional Field in Report

[Pradyumna Das]

In the below informative video, we dive into the ServiceNow configuration fields and their purpose in report generation. I will take you through a step-by-step demonstration to help you understand the basics of configuration fields in reporting and how to use them to customize your report. With live examples and in-depth explanations, you'll learn how to create and edit configuration fields, apply them to reports, and optimize their performance.

Thanks,

Pradyumna Das

Please mark it helpful if it helps you in any manner.

[Arun Ram]

Thank you. Pradyumna..

[Diane Zawada]

This was really helpful, however, am I able to create a duration calculation between states of an Incident? What I want to calculate is the duration of time from State of New to State of In Progress for Incident and then for SCTASK state of New to State of In Progress. I'm completely stumped. I get the idea I just don't know how to identify the states. Are you able to identify incident_state_new, incident_state_in progress. I keep getting a syntax error. any help you can provide would be greatly appreciated. Thanks Di

[Vero Moral]

Hello!

How can I use the function field in the report filter or condions?? 

Thanks!