So, you want your ServiceNow platform search to behave more like a search engine and less like it's looking for a number? Watch my video below for how to configure it.
https://youtu.be/PHUX3mD3EX8
Items demonstrated/discussed in this video:
* Discussed how fields such as Short Description default to a greater than or is operator and displayed an example in the Incident List.
* Navigated to the System Properties List and displayed a new record.
* Created a System Property which defaults the operator to contains.
* Navigated back to the Incident List and showed the difference in search results.
