Creating Bookmarks for all members of a group

[MadhuriGudiseva]

We talked about several options on how users in our Call Center can have quick access to certain KB articles.

We landed on making a script that will add a bookmark when a users is added to the Call Center Group.

Here is a sample of that code that will only run 'on change' for the call center group

var grpm = new GlideRecord('sys_user_grmember');

  grpm.addQuery('group',current.sys_id);

  grpm.query();

  while (grpm.next()) {

      var chk = new GlideRecord('sys_ui_bookmark');

      chk.addQuery('title','EscalationWorkflow');

      chk.addQuery('user',grpm.user);

      chk.query();

      if (chk.getRowCount() < 1) {

              gs.addInfoMessage('User: ' + grpm.user.getDisplayValue() + " Escalation Bookmark created " );

              var p = new GlideRecord('sys_ui_bookmark');

              p.initialize();

              p.title = 'EscalationWorkflow';

              p.user = grpm.user;

              p.order = 999;

              p.url = 'kb_knowledge.do?sys_id=09558ce7554fa90df865xxxc2f7351&sysparm_record_target=kb_knowledge';

              p.image = 'images/icons/disputes.gif';

              p.icon = 'icon-view color-red';

              p.insert();

              }

      }