Hi Community,
While working on a configuration in ServiceNow’s Native UI, I encountered a use case where the requirement was to display the Department field value instead of the default Email in the search suggestions of a reference field.
Here’s a step-by-step guide to customizing the search suggestion list for a reference field using the ref_ac_columns attribute.
Use Case:
Display the Department field value in the suggestion list of a reference field (e.g., Caller) instead of, or in addition to, the default Email value.
Configuration Steps:
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Navigate to the Reference Field:
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Right-click on the reference field (e.g., Caller) in the form.
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Select Configure Dictionary.
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Add the
ref_ac_columnsAttribute:-
In the Attributes field, add the following:
ref_ac_columns=department -
This will ensure that the Department field value appears in the suggestion list when searching in the reference field.
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To Display Multiple Fields (e.g., Email and Department):
If you want to show both the Email and Department values in the search suggestion list, use a semicolon-separated format:
ref_ac_columns=email;department
💡 Note:
Attribute values should be separated by commas when combining multiple attributes.
Field values within the
ref_ac_columnsattribute should be separated by semicolon(;).
If you found this article helpful, please consider giving it a thumbs up!
Best regards,
Samaksh Wani
Rising Star 2023 & 2024
