Requirement: To have different Priority matrix for different domains in Domain Separated ServiceNow Instance.
Solution:
Priority matrix is not domain separated in ServiceNow. But the choices for this field are domain separated. So we need to create different priority choices for different domains.
Since Priority matrix depends on Impact and Urgency, create choices for different domains for impact and urgency.
Now create Priority Matrix by logging into respective domain. Here you can see only choices related to that domain. So when you insert a priority matrix row, it will apply only for that domain.
Example:
Impact:
Default:
High(high)
Medium(medium)
Low(low)
Domain1:
Critical(1)
High(2)
Medium(3)
Low(4)
Urgency:
Default:
High(high)
Medium(medium)
Low(low)
Domain1:
Critical(1)
High(2)
Medium(3)
Low(4)
Priority:
Default:
1-High(1)
2-Medium(2)
3-Low(3)
Domain1:
Critical(10)
High(20)
Medium(30)
Low(40)
In Priority Matrix:
Map Impact,Urgency and Priority according to their domain. Here you can only see the choices that belongs to Domain1
For Domain1:
For Default:
