Disable modals shown on login after San Diego upgrade

[Mark Roethof]

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Hi there,

Noticed after the San Diego upgrade, that two different modals are presented after first login? Modals which are presented to every user.

Sure it's only one click for every user (on the next login the modal will not be presented anymore), though personally I find modals like these really annoying and last week this was also asked twice on the Now Community.

Let's dig into this! Just a short article on how to prevent these modals.

Next Experience enabled (User Preference, "glide.ui.polaris.use" == true)

The modal which is presented to every user upon initial login after the San Diego release, for users which have the Next Experience turned on:

After a user closes the modal, a User Preference "overview_help.visited.SanDiego" is created. To prevent having this modal shown to all your users, you could create a similar User Preference. Only difference with the field "System" checked, and the field "User" empty. That's it!

Next Experience disabled (User Preference, "glide.ui.polaris.use" == false)

The modal which is presented to every user upon initial login after the San Diego release, for users which have the Next Experience turned off:

After a user closes the modal, a User Preference "overview_help.visited.navui" is created. To prevent having this modal shown to all your users, you could create a similar User Preference. Only difference with the field "System" checked, and the field "User" empty. That's it!

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And that's it. Hope you like it. If any questions or remarks, let me know!

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Kind regards,

Mark Roethof

ServiceNow Technical Platform Architect @ Eraneous

3x ServiceNow Developer MVP

3x ServiceNow Community MVP

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LinkedIn

[Michael Everson]

I think the user preference names may be reversed.

In our org's upgraded instance (SD Patch 2), where polaris was disabled by default, we have a modal that is dependant on 'overview_help.visited.SanDiego'.

In my personal dev instance (SD Patch 1), with polaris enabled, there is a modal that seems linked to 'overview_help.visited.navui'.

[xiaix]

Brilliant... I too find these types of things extremely annoying.  Thanks for the posting fix before we upgrade production!

[Pankaj Jadhav]

There is new property for Tokyo "overview_help.visited.NextExperience".

[Byron Plant]

Hi Mr. @Mark Roethof 

We recently upgraded our DEV instance from TOKYO to UTAH.

However, in our DEV instance, the message:  "Thanks for upgrading your ServiceNow instance!" keep on showing every time we log in. 

Is it possible to permanently disable this? We are planning to upgrade our PRODUCTION instance next month and we don't want our users to deal with this every time they login.

I created a User Preference to disable this but it's still showing up after logging in.

[Mark Roethof]

Have you checked that there are no other User Preferences with the same name? Which might interfere? Also double check that the Name of the User Preference is correct.

Kind regards,
Mark

[Byron Plant]

It's working now. Thank you so much @Mark Roethof 

[R4GH4V]

Thanks Mark, worked well for my automation test 🙂

[Jim Coyne]

Has anyone figured out how they are actually displayed on screen?

I know the content is created as Guidance records in the Adoption Services application, but I would like to be able to popup the window with a particular set of slides/steps to show through a Client Script or something. Manually, on-demand essentially, not through an event or anything automated.

The docs show an example of how to open it with a UI Builder client script, but I'd like to open it up within Polaris or the studio apps