Enable Favourites for KB articles and Catalog Items in Portal(Available from Rome)

[Ranganayaki]

Hello ServiceNow Community,

If you are looking for marking a KB article and Catalog Items as Favourites then this article is for you.
I personally know people looking to have a favourites list of their own but this in turn needs a customisation until Quebec.This is available in OOTB from ROME.

We have something "Enable Favourites" option is available while creating a portal or on a portal record.

Note: If the field is not available you can add it from the "Form Layout"

This enables the "My Favourites" Menu and a star icon on articles and Catalog Items.

You can see the favourites under the "My Favourites" Menu.

In the backend, the table that stores these favourites is "sp_favorite".

Source: ServiceNow Documentation

Thanks,

RK

[sunil29]

Explained clearly

[Aditya Shrivast]

Thanks for the detailed explanation. Looking forward to more features of ROME.

[Jitendra Kumar]

Impressive and detailed information given, hope to see more articles

[Pooja Magadum1]

Thank you for providing this info.

I have upgraded my PDI to ROME, now can mark KB as favorite however I'm unable to see any option to mark Catalog Item as favorite. Can you please let me know, from where I can achieve this ? 

Thanks,
Pooja

[Priya90]

Hello,

When enabling this post Rome upgrade, End users (snc_internal role) and case workers were not able to add catalog items as favorites. But admins can add both kb and catalog items into favorites. 

Did anyone face such issues? if so, how to fix the same. 

Thanks in advance. 

Priya

[Alexander17]

Dear,

I have followed your steps.. somehow now only the services are being shown on the favourites page.. and not the articles. what can it be?

[vajgsgc]

Hi All, 

We have created the new portal. where in we have enable favorites but could not able to see the favorites marker in both catalog item and knowledge article. i have tryied with both admin and other user. could you help how to fix this. 

[gayatri13]

I have enabled favourites on portal but still not getting my favourite on header in employee center could you please help?

[arnoh]

We are in Rome, but after enabling favorites on the Service Portal, I do not see a favorite star, only thing that does appear is the favorites in the header.

Anybody have an idea how to fix this?

[matthew_hughes]

Hi @Ranganayaki One thing I've noticed is that if I'm adding a knowledge article or catalogue item as a favourite, it shows it as the American spelling instead of the British spelling:

How do I update it so that it shows as favourite?

[pavana3]

Hi Team ,

i have Enabled Favorite check box in Sp_portal after that i can add favorite Icon for Knowledge articles8 but not able to see for Service catalogs please can you know how to fix this issue.

Regards

PB