Overview
This article shows you how to hide the AI-generated Summary component from the Incident record Details tab in Service Operations Workspace. The AI-generated Summary feature is enabled by default on both the Overview and Details tabs of the Incident record, and administrators can use this option to restrict it to the Overview tab only.
What You Need
| Requirement | Details |
|---|---|
| Role Required | admin |
| Application | Record Page for Service Operations Workspace (sn_sow_record) |
| Minimum Version | v9.0.0 or later |
Steps
- Open the UX Page Property table
- In the application navigator, enter
sys_ux_page_property.list
- In the application navigator, enter
- Find the correct record
- Name:
aiSummaryDetailsTabAllowedTables - Sys ID:
4835714f9335be10df00f3db9803d669
- Name:
- Remove incident from the allowed tables
- In the Choices field, delete
incidentfrom the list
- In the Choices field, delete
- Save your changes
- Click Update
What Happens Next
The AI Summary component no longer appears on the Details tab for Incident records in Service Operations Workspace.
Need to Turn It Back On?
To re-enable the component, add incident back to the Choices field.
