Hide Incident Summarization on the Incident Details Tab

[AdityaKSingh]

Overview

This article shows you how to hide the AI-generated Summary component from the Incident record Details tab in Service Operations Workspace. The AI-generated Summary feature is enabled by default on both the Overview and Details tabs of the Incident record, and administrators can use this option to restrict it to the Overview tab only.

What You Need

Requirement	Details
Role Required	admin
Application	Record Page for Service Operations Workspace (sn_sow_record)
Minimum Version	v9.0.0 or later

Steps

1. Open the UX Page Property table
   • In the application navigator, enter sys_ux_page_property.list
2. Find the correct record
   • Name: aiSummaryDetailsTabAllowedTables
   • Sys ID: 4835714f9335be10df00f3db9803d669
3. Remove incident from the allowed tables
   • In the Choices field, delete incident from the list
4. Save your changes
   • Click Update

What Happens Next

The AI Summary component no longer appears on the Details tab for Incident records in Service Operations Workspace.

Need to Turn It Back On?

To re-enable the component, add incident back to the Choices field.

[pramoddanu]

I tried this but it's not working for me

[Siva]

Its not showing up in the details tab, even when the UX Page property being mentioned above has incident as  a choice in it. What might be the issue ?