How to Deactivate SMS Notifications in ServiceNow

[Amit Gujarathi]

How to Deactivate SMS Notifications in ServiceNow

Introduction

In the realm of IT service management, effective communication is crucial for the smooth functioning of workflows and incident management. ServiceNow, a popular platform for streamlining IT services, offers various notification options, including SMS and email notifications. However, some users have encountered an issue where SMS notifications are being sent to a specific recipient despite their preference for email notifications. In this article, we will explore this query and provide a solution to deactivate SMS notifications in ServiceNow.

Understanding the Query

The query revolves around the receipt of unwanted SMS notifications whenever an incident is assigned to a group or a catalog task is assigned to a group. However, the user also mentions that email notifications are received simultaneously as expected. This raises concerns about the source of these SMS notifications and how to disable them.

Exploring the Issue

Before we delve into the solution, it's important to understand the difference between SMS and email notifications in ServiceNow. SMS notifications are short text messages sent to mobile devices, while email notifications are sent to specified email addresses. In this case, the user expresses a desire to disable the SMS notifications while ensuring email notifications remain unaffected.

Identifying the Source of SMS Notifications is the first step towards resolving the issue. Let's proceed with the solution.

Deactivating SMS Notifications

To deactivate SMS notifications in ServiceNow, follow these steps:

1. Navigate to the "System Properties" module. You can do this by typing "sys_properties.list" in the application navigator search bar and selecting the appropriate option.

2. In the "System Properties" list, search for the property named "glide.notifier.sms.disable."

3. If the property exists, check its value. If it is set to "false," proceed to step 5. If it is already set to "true," the SMS notifications are already disabled, and you should investigate other possible causes for the issue.

4. If the property value is "false," you can change it to "true" by clicking on the record and modifying the value accordingly.

5. Save the changes made to the property.

By following these steps, you should be able to deactivate the unwanted SMS notifications in ServiceNow, resolving the query mentioned initially.

Conclusion

In conclusion, deactivating unwanted SMS notifications in ServiceNow can be achieved by following a few simple steps.

[Midilesh]

Hi Amit,

I have followed the above steps but the 'sms' notifications are still being sent out,please help me with this

Regards,

Midilesh.N