Instance Troubleshooter Scan Checks

[Mark Roethof]

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

Hi there,

Instance Scan, one of the best things of ServiceNow, though also horribly underutilized by customers. Out-of-the-box the free Instance Scan application comes with a limited number of Scan Checks, which can be uplifted using free Store plugin "Instance Troubleshooter". Or... not anymore ☹️. As it appears, for new customers Instance Troubleshooter is not available anymore. Let's explain this a little bit and... provide all the Instance Troubleshooter Scan Checks as downloadable!

Instance Scan

"Use ServiceNow® Instance Scan to interrogate your instance for configurations that indicate health issues and identify opportunities to address best practices. Instance Scan checks your existing configurations and helps you avoid creating future configuration issues. Instance Scan is a tool that can be used as a part of your development operations, release management as well as pre- and post-upgrades."

-- Source: ServiceNow Product Documentation

Want to know more about Instance Scan? Here are three solid resources:
- 45 Instance articles, Blogs, Videos, Share projects (by me 😁)
- Introduction to ServiceNow HealthScan and Instance Scan (free course by NowLearning)
- Instance Troubleshooter v/s Instance Scan v/s Instance Health Scan (article by @Kopal Garg)

Instance Troubleshooter (3.1.3)

"The Instance Troubleshooter application enables system administrators to troubleshoot and resolve issues directly within their sub-production or production instance, all without the need to reach out to ServiceNow Customer Support.

The application runs diagnostic checks on common configurations related to a number of products or services on the ServiceNow platform. Findings are then shown on a summary screen along with recommendations to fix them. Action can then be taken to implement the fixes and verify the resolution of the issue."

-- Source: ServiceNow Store (deprecated)

Share

All Instance Troubleshooter Scan Checks can be downloaded from Share:
- https://developer.servicenow.com/connect.do#!/share/contents/3024956_instance_troubleshooter_scan_ch...

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That's it. Hope you like it. If any questions or remarks, let me know!

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant
9x ServiceNow MVP

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LinkedIn

[sghavam]

Perfect tnx Mark!