Hi All,
This is my third article in ITBM Series. In this article, I am going to talk about project management module. Demand management along with project management ensures that projects aligned with organizational strategy are picked up for implementation. In that sense project management can be called as a Risk Management application making sure that only the projects with the appropriate level of risk and corresponding rewards are approved for implementation. I am going to talk about different phases of the project and how they are managed in ServiceNow.
Link to demand management and Application Portfolio Management articles:
Application Portfolio Management 101
Step 1- Create a demand
And Ensure all details are filled
Step 2: Once the demand has been approved and has gone through the its approval process, clicking create project in the related list creates project
You can choose execution type Waterfall, Agile or Hybrid
And also has flexibility to ping the schedule
After project is submitted -- phases of the project are created.
And tabs like Details, Business Case, Financials, Risk Score, Notes , score Preferences get created (Please note that details like Business case, financials get populated from Demand)
Step 3: A tab for score is also created
It has details of risk score, value score and size score and overall project scope
Project Score Formula = (10-risk_score + value_score + size_score) / 3
If you want to know how the risk_score, value_score and size_score are calculated in a demand please read this article
If you want to know how the risk_score, value_score and size_score are calculated in a project please read this article
if you are interested on how they are calculated in a Project please click on this article
Scores are calculated by the Business rules: EntityScorer.updateMetricScore(current);
In particular they are calculated in ScoreCalculator Script Include functions (Risk is calculated in calculateRisk, Value is calculated in calculateValue, Size is calculated in calculateSize,
So if you need to change the way these scores are calculated, you can do that.
Step 4: You can request resources from the project. Requested resources go to the assigned resource manager for approval
Step 5 - it also allows you to document and track risks
Step 6 - And Project changer requests can also be created
Step 7 - Project status report can also be created
Planning console helps you combine steps like status report, financials in one view
It gives a single stop shop for planning activities:
Here planning can be effectively done by adding project tasks, project resources or by creating status.
This is how project management module can help you manage all the different phases, tasks of projects.
Please mark helpful or comment as the case may be.
