Hello, community!
This article aims to demonstrate the process of installing language plugin in servicenow. During the installation process I noticed that some reports are presented confusing developers that the installation fails or even the plugin is completed without being activated.
The messages displayed that confuse them are:
you must be part of global domain to install or update application packages.
Info MessagePlugin Activation is unavailable because another operation is running: Plugin Activation for com.snc.i18n.brazilian_portuguese
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
The installation process is as follows in the client dev or PDI instance:
First in the instance either PDI or Dev Client. The user needs to be the default admin servicenow. However the user has admin role. The system only recognizes the default admin as possible installer. Another important detail is that the domain needs to be in Global servicenow. This domain request usually occurs in the client dev instance. You can check whether it is in the global domain in the settings...
after leaving the user ADMIN and the domain GLOBAL. The next step is to look for the language plugin.
it's not lying it really takes two to three hours, hahaha! So you can go make your coffee quietly.
the amount of files being installed is huge, so you can continue your processes normally in the instance. Although servicenow shows that it is installed and the language is present in the settings... make no mistake, the process is still in progress. You can check the progress on the amount of files being installed every time you refresh the page and the status is still inactive.
it is also possible to verify that the installation was not finished in the sys_upgrade_history_list.do
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then the installation is completed
clear the cache.do [ctrl + R ] and return to the plugin in the plugin list, notice that the plugin is not yet active. To solve this. Click install again and wait for 100%.
after success the language was applied
Well, that's it folks! This is the language plugin installation process...
If you like the article leave your like 😀
Cheers,
Amanda Oliveira
