Mutli-source eBonding - Connecting single ticket to multiple suppliers

[Christopher17]

Hi everyone,

I have developed a framework that will allow a single record in ServiceNow to eBond to multiple external sources in an eBonding fashion. In short, you can now coordinate with multiple external suppliers/vendors/contractors thru a single ticket.

This is my first go with ServiceNow and I tried to adhere to the best practices I have read about. I would love feedback and love it even more if I knew you implemented it. The project includes a guide to walk you thru setup and update sets if you want to skip all the steps.

I have a more to document and right now the guide stands at 99 PDF pages; HTML and markdown are also available.

Functionality:

• Link single ticket with multiple suppliers (endpoints); 1 to N
• Manage ticket fields and states by selecting what to reflect with suppliers
• eBond and deBond at will
• Async REST process and handling
• Scalable framework to "drop in" new suppliers without code re-work
• Visually see what suppliers are eBonded to a ticket

This is an active project which I will be continually making improvements to.

https://github.com/ChristopherCarver/eBondCollegiality

[Indira8]

Hi Cristopher,

Thank you for this article. Could you please help me in a similar scenario where 1 ticket from servicenow is integrated with multiple vendors(4) using middleware ws o2. However we need to integrate one of the vendors using mulesoft now. Whenever a ticket needs to be resolved in servicenow , we have to sent the closure state /message to all the vendors who worked on the ticket. The scenario is as follows:

All tickets created are logged in a log table . The details of vendors associated with the tickets are stored in a connections table. Now in order to close a ticket, the script has to be modified to identify the vendors associated with the ticket and  based on the vendor we need to send the data to either mulesoft or other one. 

Both the integrations have to be made using SOAP. 

Could you please help me with the sample code or structure of this solution. 

Thank you!