my dev instance is not starting/also refresh/awake is not working

[Karin Duijnkerk]

my dev instance dev63646 cannot be awaked anymore. But the 10 days of hibernating are not there yet.

Could you check why I cannot wake the instance?

[Mark Roethof]

Hi there,

The Instance Help community is no longer monitored by ServiceNow employees. The only way to get help on your Personal Developer Instance is logging in to the Developer Site, and using the "Give Feedback" button (in the footer op the page).

Using the "Give Feedback" button is the only way for getting Instance Help. Doing so, will create a task for ServiceNow employees.

Seeing all recent responses, it could take a few days though before receiving help.

Also see:
https://community.servicenow.com/community?id=community_Article&sys_id=ed6a8ede1bf3b4101e579979b04bc...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Martijn Dessin1]

This is a real pain when preparing for exams at the moment.. No Feedback to give or response from ServiceNow.

I am having trouble with several pdi requests I did over the last month. 

Long waiting queues, and instances that won't come up agian after first use (both San Diego and Tokyo instances are not restarting after first use).

[VangaV]

Yeah, write now my instances also not working properly can help me.

[Dr Atul G- LNG]

Hi @VangaV 

Better you can release the instance and take a new one if you already waited a long.