Quick Case - Incident record producer in mobile app

[felladin]

Planned solution

We needed a way to let technicians in the field quickly create an incident that they could handle at a later time.

What we decided to do

We created a record producer for incident where we added fields for end user, incident area and short description.
This was added as a module to the mobile app.

Issue we discovered

The iOS and Android app did not handle the module in the same way with the first solution we received (as the app won't handle just pointing to a record producer).

The first suggestion we received was:

Path: catalog / catalog_sys_id / category / category_sys_id / item / record-producer_sys_id

The solution:

Path: catalog / producer / catalog_sys_id / category_sys_id / record-producer_sys_id

Hopefully this helps someone else as well.