Amit Gujarathi
Giga Sage
Giga Sage

Ever had that moment when you're coding away on ServiceNow, and suddenly, you're greeted with a message saying "Object is undefined or null"? It's like expecting a high-five and getting air instead. But fret not, because I've got your back with some simple steps to tackle this hiccup.

What's Going On:

So, here's the scoop: Sometimes, when your code is expecting an object (like a data container) but instead finds emptiness (either undefined or null), it throws a fit and shouts out that error message. It's like trying to find your favorite socks but ending up with empty drawers – not cool!

Why It Happens:

In the world of ServiceNow JavaScript, this glitch usually happens when you ask for some data, but instead of getting what you want, you get a big, fat null. It's like asking for a sandwich and getting an empty plate – disappointing, right?

How to Fix It:

Don't worry, though – fixing this glitch is as easy as pie. Just add a simple check before diving into your code adventures. It's like checking if your phone is charged before heading out – saves you from a lot of hassle later on!

Here's a quick example:

var priority = gr.getReference("incident_priority");
if (priority) {
  // Woo-hoo! We've got something to work with!
  // Do your magic with the 'priority' object here
} else {
  // Uh-oh, looks like we didn't get what we wanted
  // Handle this gracefully
}

 

See what we did there? With a simple if statement, we're making sure that our 'priority' object isn't null before we start playing with it. It's like checking if your pizza has toppings before taking a bite – nobody wants a plain cheese pizza, right?

 

Comments
Simran12
Giga Expert

Yes Amit, you explained the issue/concept very well. 

 

Thank you!!

Simran

Amit Gujarathi
Giga Sage
Giga Sage

Thanks @Simran12 , Glad it was helpful

Version history
Last update:
‎02-21-2024 05:19 AM
Updated by:
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