Service Catalog Template

[Deepak Negi]

Hi

We already know we have the functionality to apply templates on the incident form but we dont have such thing on service catalog. So we have tried to build a small utility which may help to attain this.

Use Case:

1. I am a Tehnical Leader and I need to submit a project allocation request to the manager and for that I have a catalog request.

2. If I have about 10 new members for the allocation I would need to submit the form 10 times and following the proceudre again and again.

What this solution will do:

1. Admins have the functionality to nominate any item for Template fucntionality
2. Once done, any user can save the template.
3. After saving, if we reopen the form then we can see the templates and can apply any one of it.
4. We have tested it for Catalog Items only for now.

Steps for installation is updated in the manual attached and the XML to import is already attached.

Note: Import the above xml under Global application as this is an update to a change in Global application.

 Vaibhav Sharma has helped me through it for the build.

Its still growing and we do need your feedback on this.

Thanks

Deepak

https://servicenowmantra.wordpress.com/

[Community Alums]

I followed your installation instructions. I am not able to go pass step 2, I got a checksum during Import.

Any ideas?

[Megh]

Can't you create a multi user list on the catalog item and loop through the allocation in the workflow for each user?

[Matt D]

This looks exactly what I've been chasing for a while.

Trying to follow your instructions:



In PARIS, I do not understand how I can import your application. We don't have a MID Server.  I was hoping to simply import the app, then the XML and start using SC-Task Templates (similar to the way we have Incident templates).

Do I have to link a personal Github account to the SNow instance somehow - in order to import applications.  I've not done this before (so please excuse the basic questions).

[Shuha2]

I'm having the same issue, did you manage to figure it out?

[Matt D]

No luck sorry.

I ended up creating a simple sevice catalog specifically tailored for use by internal IT staff.

[Kieran Anson]

You don't need a MID server, what you do need to do is fork the repo first within github so you have a copy where you have both read and write access. You can then proceed to import it into ServiceNow Studio

[Shuha2]

Hi Kieran, 

I did that however, i'm still receiving the same error. 

My GitHub has 2FA so I used a access token as the password and forked the repo.