ServiceNow Email Filter | Introduction to ServiceNow Email filter with Demo

[Amit Gujarathi]

Hi All,

Hope you all are doing fine.

In this video, we will be looking at an amazing entity or we can call it as ServiceNow feature i.e. ServiceNow Email Filter.

According to ServiceNow,

• Email Filter is the provision provided or OOB feature which helps us to filter the inbound and outbound emails based on the defined criteria
• Using an email filter you can take action on the inbound emails based on the conditions on parameters like Headers, Subject, Sender, email body, etc
• The actiodefinened weather you want to push the conditioned email to Junk or ignored the state
  This email will be in the system but will not get processed
• There is another filter system address filter that helps you to either block or whitelists the emails frspecificain domain based on the requirement
• This feature is very important in terms of getting protection against scams

In today's tutorial, we will see how we can use the email filters to process the inbound the emails.

• Agenda of the session :

• What is the ServiceNow Email filter
• Use of the ServiceNow Email Filter and its importance
• Use case for the ServiceNow Email Filters filter
• Demo on Email Filters
• Demo on System address filters

Youtube video 

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Regards,

Amit Gujarathi

(Technomonk)

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[sailesh1]

Hey Amit
Thanks for the write up & demo
I'd love to know if there is a way we can send out Non Deliverable emails from ServiceNow
Eg; No-replies
where user will send the email to ServiceNow and they get back an auto response saying this cannot be processed.