Now Assist is GENAI capability from ServiceNow which is natively available in the platform it is available for ITSM, HRSD, CSM and code generation. This article covers data model of Now Assist with various components that are used to provide Now Assist functionality for HRSD.
Now Assist for HRSD
This functionality uses following plugins / scoped apps
Now Assist for HRSD is the main scoped app which leverages configuration from other scoped apps / plugins provided above to provide Now Assist (GEN AI) capabilities for HRSD below is the configuration for Now Assist for HRSD
One example is Resolve client script generate resolution notes which uses script include HRCaseResolutionNotesAjax and Glide Modal sn_hr_gen_ai_hr_case_resolution_notes and its configured on table sn_hr_core_case the same is depicted in the data model
Similarly, all the objects that are part of Now Assist for HRSD are depicted in this data model
ServiceNow-NowAssist-Artifacts/Now Assist - HRSDOct2024.pdf
In order to view the data model correctly download the PDF and open it.
If you want to interact with the data model download the graphml version of data model which is available here ServiceNow-NowAssist-Artifacts/Now Assist -HRSDOct2024.graphml and open it in graphml editor one such editor is http://www.yWorks.com yEd editor
