Now Assist is GENAI capability from ServiceNow which is natively available in the platform it is available for ITSM, HRSD, CSM and code generation. This article covers data model of Now Assist with various components that are used to provide Now Assist functionality for ITSM.
Now Assist for CSM
This functionality uses following plugins / scoped apps
Now Assist for CSM is the main scoped app which leverages configuration from other scoped apps / plugins provided above to provide Now Assist (GEN AI) capabilities for CSM below is the configuration for Now Assist for CSM
One example is Propose Solution UI action which uses script include CSManagementUtils, sn_csm_gen_ai_case_propose_solution, stateflow functionand runs on case table the same is depicted in the data model
Similarly, all the objects that are part of Now Assist for ITSM are depicted in this data model
ServiceNow-NowAssist-Artifacts/Now Assist -CSM Oct2024.pdf
In order to view the data model correctly download the PDF and open it.
If you want to interact with the data model download the graphml version of data model which is available here ServiceNow-NowAssist-Artifacts/Now Assist -CSM Oct2024.graphml and open it in graphml editor one such editor is http://www.yWorks.com yEd editor
