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Primary Skills: Service Now
Java Scripting
- • Difference between Client Script and Business Rule
- • What is UI Script and give me any example where you used UI Script.
- • D/B UI Policy and Data Policy?
- • Difference between glide system and glide record.
- • What is better alternative to using global business rule.
- • Can a schedule job invoke an inactive business rule.
- • Can we call a business rule from a client script
- • What the setForceUpdate() function does?
- • What is the significance of setLimit(n) function?
- • Can you update a record without updating its system fields(like sys_updated_by, sys_updated_on)
- • What is g_scratchpad and where we can use.
- • In a UI policy, can we add gs.addinfomessage.
- • Current.update() used on before or after business rule.
- • What is ran on the client side and what is ran on the server side?
- • How can you cancel a form submission through client script?
- • What will happen if I make a client script 'global'.
- • What is power shell script and where we are using.
Basic Configuration
- • What is a Servicenow knowledge base?
- • What is the sequencing of publishing a Knowledge Article?
- • Where do you go in Service Now to change the banner and colors?
- • What are the 3 basic components of workflow?
- • What is BSM?
- • How do you limit file attachments?
- • What is the notification flow and how can a notification be sent out?
- • What is the latest service now user interface and when it was released?
- • What is dictionary override?
- • What do you mean by coalesce?
- • What happens when a user make some changes the homepage
- • What is Schema map?
- • What is a dashboard?
- • What is dictionary override?
- • When we publish a report, for whom is it available? Is it for everyone who has the URL.
- • What do you understand by star (*) and none condition in ACL.
- • What is an event queue? From where can it be called?
- • Difference between Response and Resolution SLA.
- • What is retroactive in SLA.
- • How to enable multi-lingual in Service Now.
- • What is wizard and interceptor in service now.
- • What is generate task functionality in workflow.
- • Give me an example where you used approval coordinator activity in workflow.
- • What is domain separation?
- • What among the following are domain independent – client script, business rule, schedule job, script include ?
- • In workflow what is the difference between a timer and a wait for condition?
- • What is difference between Order guide and Record Producer?
- • What does the Client Transaction Timings plugin does?
- • What is the life cycle of Release Management
- • What is the life cycle of a CI or Asset ?
- • What is watermark in notifications
- • How to re-set the number counter.
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Integrations
- • What is LDAP Integration and its use?
- • Which port needs to open while doing LDAP integration.
- • What is the purpose of using SAML 2.0 (SSO)
- • Pre-requisite to enable SSO (SAML 2.0)
- • What is metadata in SAML 2.0
- • What is keystore in SAML 2.0
- • What is 509 x certificate in SAML 2.0
- • What is difference between LDAP via MID server or LDAP via VPN Tunnel.
- • What is E- Bonding ?
- • Difference between SOAP and REST, and what is the purpose of using it.
- • Which one is better in use SOAP or REST ?
- • Which port need to be enable while doing SOAP and REST integrations.
- • What is data source integrations. Any idea what kind of ports need to be open while doing SFTP, FTP integration.
- • Have you worked on Email Inbound Integrations.
- • How to check error handling while doing any integrations
- • What kind of possibility if we get error code 401 or 404.
- • If any transaction is successful what kind of success code we received ??
- • Pre- requisite for enable Discovery plugin.
- • What is props and sensors in Discovery.
- • Difference between LDAP and LDAP's.
- • Have you worked on SCCM integrations and what kind of data we discover from SCCM?
- • What is transform script?
- • What do you understand by Chasis Type in SCCM integrations?
- • Have you worked on to install mid-server, if yes so what are all pre-requisite??
- • What is Orchestration in service now, have you ever used and what kind of scripting language used in orchestration?
- • What is the name of table in which we store relationship data of CI's.
- • What is the table name which we expose as a web service to receive attachments in service now from any third part tool.
- • What is payload in ecc queue ?
- • What is drop zone in CMS .
- • What is CMS and Why do use it .
- • How we can configure multi- lingual home page in service now via CMS
- • What is dynamic content in CMS.
- • What is new came in CMS
- • Have you ever used jelly in CMS.
- • What is Service Portal?
- • Have you worked on Angular JS?
- • What is the benefit of using Angular JS.
- • What is the difference between A JS and HTML?
- • What is Page?
- • What is Widget?
- • What do we use in Page?
- • What do u use in widget?
- • What are directives?
- • How will u call filter in AJS?
- • What is ng-app?
- • What is ng-init?
- • What is ng-model?
- • What is MVC?
- • How will u use looop in AJS?
ITIL Knowledge
- • If we used an external organization to help us develop part of our service, what would that be called?
- • Can you name 3 types of SLA?
- • Why would you use SACM?
- • What is an OLA?
- • What are the stages of the ITIL lifecycle(v3)?
- • Release and Deployment Management is part of which phase?
- • What are the parts of the Service Strategy?
- • Change Management is part of which phase?
- • What is the Difference between Utility and Warranty?
- • What are different parts of service portfolio?
- • What is the major difference between ITIL v2 and ITIL v3?
I have been attached the little helpful PDF Documents regarding all these question. Still I recommend to go through the Service Now Doc for the proper solutions.
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