ServiceNow introduction to Flow Designer part 1 | Overview of ServiceNow flow designer with demo

[Amit Gujarathi]

Hi All,
I hope you're doing great.

In today's tutorial, we will be starting a new series on the ServiceNow flow designer. We will try to learn the flow designer in-depth starting from the basics.

Flow designer in some sense we can consider as an alternative to workflow, I know a lot of people love workflow more but flow designer has its own advantages.

Let's first try to understand what is flow designer in ServiceNow.

• Flow Designer is a Now Platform feature for automating processes in a single design environment. Flow Designer lets process owners use natural language to automate approvals, tasks, notifications, and record operations without coding.
• You can expand Flow Designer to communicate with external instances and third-party systems by requesting a separate subscription to Integration Hub.

In this tutorial we will be looking into the below points:

• What is a flow designer
• What are the advantages of a flow designer
• What is the component of a flow designer
• Overview of a flow designer
• Demo of a flow designer

Please be sure to bookmark this article as well as mark it as Helpful if you thought it was helpful.

Regards,

Amit Gujarathi

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[Nowkb22]

This video will explain how to create custom action through flow designer which gets used to create custom activity:

https://www.youtube.com/watch?v=gqDYoCVl-iQ

[David Rosingana]

Good morning!
If I try to create an action that extracts a text to generate an observable, and then with the task "Create non-existing Observable" generate it, something is not working.
Is it necessary some intermediate step between my created action and the servicenow action?
The code of the action I created is the following:

(function execute(inputs, outputs) {
try {
var sir_short_description = inputs.sir_short_description;
var start = sir_short_description.indexOf("(") + 1;
var end = sir_short_description.lastIndexOf(")");
var observables = sir_short_description.substring(start, end);
outputs.observables = observables;
} catch(ex) {
gs.error("error: " + ex);
}
})(inputs, outputs);

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