ServiceNow KB Article Translation (dynamic Translation) Process and Hands-on demo

[John Zhang1]

I see some ServiceNow translation related question posts on our Community.  I like to share my accepted answers here. 

Step 1 - Translation configurations:

1. Activate local Translation Plugin, such as: I18N: Brazilian Portuguese Translationsor  I18N: Spanish Translation
2. Activate the Dynamic Translationplugin (com.glide.dynamic_translation)
3. Enable glide.knowman.translation.enable_translation_task property
4. Configure the Dynamic Translationframework for the translation service provider ((IBM, Microsoft and Google) – you can easy to configure translation service from IBM and Microsoft rather than Google.)

Step 2 – Translation process - please review KB dynamic translation hands-on demo for your reference.  Your app (Service Catalog, Incident and KB article, etc.) translation process shall be similar with KB article translation.

References

Dynamic Translation

Dynamic Translation for Agent Chat

ServiceNow Dynamic Translation Enables Seamless Localization

Dynamic Translations in New York