ServiceNow Microsoft Team Integration using MS Team Spoke

[Deepshikha 3010]

ServiceNow Microsoft Team Integration using MS Team Spoke

ServiceNow  to Microsoft Team using Flow Design. I thought I will give it a try to see how easy that ServiceNow can be integrated into Microsoft Team

1.Create a Team channel

add application(Incoming Webhook) to the channel

give a name

create

copy URL and keep it save place

2.ServiceNow(Paris)

Activate Plugin-IntegrationHub Starter Spokes

2.Flow Designer-create new flow-->Add name and leave as global App

1. Add Tigger 

       Tigger=updated

       Table=Incident

       Condition=Assignment Group Changes to xyz

       Run tigger=Once

2.Add Action:

     MS Team

    Post Incident Details

     Webhook= URL from Ms team Webhook

     Incident=Tigger=>Incident Record

     Title=Trigger-?Incident Record->Short Description

     Additional Message->Tigger->Incident Record->Description

3.Save and Activate 

    

Thanks and Regards,

Deepshikha Pandey

[SoniaShridhar13]

@Deepshikha Pandey  Thanks for the ifnormation above. Please let me know if we want to send comments to the requestor using thsi integration.

Suppose someone adds comment to "additional comments" field and we want those inputs to be triggered to requestor of the ticket via teams. How can we achieve this??

[SoniaShridhar13]

I dnt want to create  separate ms teams channel. I wish to send updates to requestor via teams.

[Community Alums]

This is for Channel. What if one wants to send message to a User instead of channel??

[mev]

Anyone know how to include an MS Teams tag in this integration?  If I wanted to add @servicedesk somewhere? 

[Enrique Tabalon]

Hello, 

I'm trying to do the same thing on Utah version but when I add the Action 'Post Incident Detail', the form I'm getting does not have the Webhook URL box. See attached screen shot.