ServiceNow tutorial on HTML styling |servicenow knowledge management tips | ServiceNow Notifications

[Amit Gujarathi]

ServiceNow tutorial on HTML field styling |servicenow knowledge management tips |ServiceNow Notifications

Hi All,
I hope you're doing great.

In today's tutorial, we will be exploring the styling option for the HTML fields in ServiceNow.

• In ServiceNow we have 50 + data types, in this HTML is one of the data types. These data type fields are used in rendering or showcasing the HTML on the ServiceNow instance or in emails.
• Examples of this field use can see in the ServiceNow KB article, in notifications, and so on.
• These HTML fields come with the HYML editor and we have the script toggle using which we can change the default styling or formatting on the underlying HTML.
• In our organization, we use a set of standards for styling which we want to impose on all notifications and kb articles, so it's not a convenient option that we change the styling for individual records.
• So in today's session, we will be seeing how we can set the default styling on the HTML so that it will be automatically applied to all HTML templates.

 

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Regards,

Amit Gujarathi

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[CezaryBasta]

I see it was recorded over 1.5 years ago. The method used is the advised one, but it's also good to mention that now there is a documentation page explaining the same method.

[tomsgriz]

Thank you for this information. Can you help with the following scenario?

Let's say that I have defined a particular paragraph <p> style for knowledge articles. Then, my team asks me to make the font size larger. So, I go and adjust the font size based on the information that you've provided so that the correct font size is now shown in the editor. All good so far. However, the articles that I've already published still use the older, smaller font size when displayed in the portal. 

Using this example, how would increase the font size for the articles I have already published?