ServiceNow tutorial On Record producer bulk insert | ServiceNow Record Producer Use case

Amit Gujarathi · ‎11-07-2023

Hi All,

I hope you're doing great.
In today's tutorial, we will look over a use case that I got from m one of the subscriber on Record Producer bulk insert.

The agenda for the tutorials is as given below :

1. What is ServiceNow Record Producer
2. Use case explanation
3. Flow diagram for the ServiceNowUse case\
4. Demo

1. What is a Record producer in ServiceNow?

Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Typically, record producers are used to allowing users to create incidents or change request records.

2. Use case

In general scenarios, we have seen various examples of record producers in which
based on the inputs provided by the ServiceNow Record Producer it will create a single record in the target table. For eg creation of a ServiceNow incident or ServiceNow Problem
But if we have a use case where we need to insert multiple records based on a single record producer.
In today's example, we will be looking over the use case where a user wants to insert multiple user records as a part of a single ServiceNow Record producer.
All the user's attributes will be added to the excel sheet and as part of the implementation, we have to read through the data to insert the records in the ServiceNow sys_user table.

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Regards,

Amit Gujarathi