ServiceNow Usecase Open Email from Activity Log | ServiceNow tricks email logs | ServiceNow tricks

[Amit Gujarathi]

Hi All,

Hope you are doing fine.
In today's tutorial, we will be looking into the use case to open email records from the activity log.
In our day-to-day development activity, we work on the emails and email logs a lot of time. In this video, we will see how we can define a custom styling to activity log through system property.
So as a part of this implementation, we will get a UI action in the activity log which will help us to navigate to the email log for that email.

Steps:
- Open any record
- Achieve trigger condition for email for the record
- Email will get trigger
- You can find the triggered email description in the activity log
- In the activity log you will find the UI action
- Clicking on this UI action will route you to the email logs

Inspired by the community blog article n21lv . Thanks for such a valuable article.
Servicenow community link: https://community.servicenow.com/community?id=community_article&sys_id=649e5718dbedc510aa66a9fb13961...

Hope you like this video. Please like and subscribe to my channel Technomonk to get such videos in the future.

Regards,
Amit Gujarathi
(Technomonk)