Amit Gujarathi
Giga Sage
Options
- Post History
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
on 04-09-2023 10:04 PM
Hi All,
I hope you're doing great.
In today's tutorial, we will be looking into the use case to open email records from the activity log.
- In our day-to-day development activity, we work on emails and email logs a lot of time. In this video, we will see how we can define a custom styling to activity log through system property.
- So as a part of this implementation, we will get a UI action in the activity log which will help us to navigate to the email log for that email.
Steps:
- Open any record
- Achieve trigger condition for email for the record
- An email will get trigger
- You can find the triggered email description in the activity log
- In the activity log, you will find the UI action
- Clicking on this UI action will route you to the email logs
Inspired by the community blog article n21lv. Thanks for such a valuable article.
Servicenow community link: link
Please be sure to bookmark this article as well as mark it as Helpful if you thought it was helpful.
Regards,
Amit Gujarathi
Labels:
- 786 Views
