The Benefits of Integrating Managed Mobility Services (MMS) Into Your ServiceNow Deployment

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ServiceNow helped your company filter all business activities through a service lens. With that lens in place, all internal processes become clear, helping identify service choke points and potential areas for automation. Automation reduces the opportunity for human error and improves service, giving employees direct access to the most used services without the long wait time on a traditional trouble ticket. The IT department is rife with opportunities to streamline service with automated password resets, software deployment or security updates, but ServiceNow allows you to build in additional integrations to include areas relating to mobility management. Integrating managed mobility services into your ServiceNow application is one area where you can demonstrate almost instant ROI. Get IT back to working on complex server issues, not troubleshooting broken smartphones.

Managing Mobile Expenses from the End-User POV

Mobility management is a topic that many companies have put through the wringer. Companies face the challenges of managing data usage, negotiating contract terms, usage overruns, device upgrades, international calling rates and dozens of other expenses, all associated with managing employee-owned mobile devices. An MMS solution simplifies these challenges.

By giving employees the option to self-manage these devices within company policy, including the ability to submit requests for international travel or a lost device, IT departments move the management to the end user. Users appreciate the switch, as it saves time and makes it easier to handle the most common mobility issues. Integrating MMS into your ServiceNow platform creates a win-win in an area that has been increasingly challenging for businesses.

How Asentinel Adds Value

The Asentinel ServiceNow integration brings managed mobility services (MMS) to your Everything-as-a-Service platform (aka, Platform-as-a-Service). ServiceNow already offers IT service management like the Asentinel MMS option, but future product offerings include HR and legal. If your organization is like most companies out there, mobility has grown organically. Individual departments implement a mobility management system, but there may be no organization-wide government for these systems. That leaves IT departments struggling with an increasing load of trouble tickets related to devices running different operating systems or using different carriers, complicating the task of keeping phones up to date and secure.

Asentinel automates many of the IT tasks related to MMS, freeing up one of the most expensive company resources - employee time. Asentinel:

• Aggregates information
• Controls expenses
• Automates processes
• Standardizes policies
• Improves visibility
• Optimizes spend

How Asentinel Integration Works with ServiceNow

Asentinel already offers all of these services as part of an MMS solution. Integration with ServiceNow enables end users and relieves the burden on IT by offering more self-service functionality. For example, an employee can go right to the ServiceNow platform, input international travel dates and automatically generate a service ticket for temporary carrier changes to the plan they need for the duration. That information instantly transmits to the Asentinel platform where the request is then completed with the carrier.

Reporting is also made easy with near-real-time reporting that gives a clear snapshot of mobile devices across the entire enterprise. It also makes clear who uses mobile services the most effectively and who might need additional minutes or added data. With integration between the two services, you can easily and intuitively pull all of your contract, carrier, device, usage and billing information into your ServiceNow platform.

Find out more about the benefits of integrating your MMS services with your EaaS platform. Download a copy of "It's Time You Maximize Your ServiceNow ROI. Lower Your Mobility Costs In Weeks" to find out more about the benefits of integrating MMS into your new ServiceNow deployment.

Source: insider.asentinel