Unlocking the Power of ServiceNow: A Comprehensive Guide to GlideRecordSecure

[Amit Gujarathi]

ServiceNow Introduction to GlideRecordSecure

Outline

1. Introduction

2. What is ServiceNow GlideRecordSecure?

3. Benefits of using GlideRecordSecure

4. How to use GlideRecordSecure?

4.1. Querying records

4.2. Creating new records

4.3. Updating records

4.4. Deleting records

5. Example use cases

6. Best practices for using GlideRecordSecure

7. Conclusion

8. FAQs

Introduction

In today's fast-paced digital world, efficient management of data and records is crucial for organizations. ServiceNow, a leading cloud-based platform, offers powerful tools and functionalities to streamline business processes. One such tool is GlideRecordSecure, which provides secure access and manipulation of data within ServiceNow. This article will provide an in-depth introduction to ServiceNow GlideRecordSecure, explaining its purpose, benefits, and how to utilize it effectively.

What is ServiceNow GlideRecordSecure?

ServiceNow GlideRecordSecure is a powerful API that allows developers to interact with data in ServiceNow's database securely. It is built on top of the GlideRecord API and provides enhanced security measures to ensure data integrity and privacy. GlideRecordSecure can be used to perform queries, create, update, and delete records in a controlled manner.

Benefits of using GlideRecordSecure

GlideRecordSecure offers several advantages for developers and administrators working with ServiceNow:

1. Enhanced data security: GlideRecordSecure provides additional security measures, such as field-level access controls and encryption, to ensure data confidentiality and integrity.

2. Controlled data access: It allows developers to define access controls and restrictions, ensuring that only authorized users can interact with specific records and fields.

3. Secure data manipulation: GlideRecordSecure ensures that data modifications are audited and tracked, providing a secure trail of changes made to the database.

4. Efficient record retrieval: Developers can leverage GlideRecordSecure to retrieve records based on specific criteria, enabling efficient data retrieval and analysis.

How to use GlideRecordSecure?

To make the most of GlideRecordSecure, developers need to understand its various capabilities and how to utilize them effectively. Let's explore the key functionalities of GlideRecordSecure:

• Querying records

One of the primary use cases of GlideRecordSecure is querying records. Developers can specify conditions and filters to retrieve specific records from the ServiceNow database. Here's an example of querying incidents with a specific priority:

var gr = new GlideRecordSecure('incident');
gr.addQuery('priority', 1);
gr.query();
while (gr.next()) {
  // Process each incident record
}

• Creating new records

  GlideRecordSecure allows developers to create new records in the ServiceNow database securely. Developers can set field values and ensure that the created records adhere to any defined business rules. Here's an example of creating a new incident record:

var gr = new GlideRecordSecure('incident');
gr.initialize();
gr.setValue('short_description', 'New incident');
gr.setValue('description', 'This is a sample incident');
gr.insert();

• Updating records

  Developers can use GlideRecordSecure to update existing records in the ServiceNow database. They can modify field values, ensuring that the updates comply with any defined constraints or workflows. Here's an example of updating an incident's priority:

var gr = new GlideRecordSecure('incident');
gr.addQuery('number', 'INC0010001');
gr.query();
if (gr.next()) {
  gr.setValue('priority', 2);
  gr.update();
}

• Deleting records

  GlideRecordSecure enables secure deletion of records in the ServiceNow database. Developers can delete records while ensuring that the deletion is authorized and audited. Here's an example of deleting an incident record:

var gr = new GlideRecordSecure('incident');
gr.addQuery('number', 'INC0010001');
gr.query();
if (gr.next()) {
  gr.deleteRecord();
}

Example use cases

GlideRecordSecure can be utilized in various scenarios within the ServiceNow platform. Some common use cases include:

1. Access control: Enforcing granular access controls to restrict data access based on user roles and permissions.

2. Data privacy: Ensuring sensitive data is protected by applying encryption and secure access mechanisms.

3. Compliance and auditing: Tracking and auditing changes made to records for regulatory compliance and internal governance.

Best practices for using GlideRecordSecure

To leverage GlideRecordSecure effectively, consider the following best practices:

1. Principle of least privilege: Assign minimal access rights to users to reduce the risk of unauthorized data access.

2. Secure coding: Sanitize user input and use prepared statements to prevent potential security vulnerabilities like SQL injection.

3. Regular updates: Keep the ServiceNow platform and GlideRecordSecure API up to date to benefit from the latest security patches and enhancements.

Conclusion

ServiceNow GlideRecordSecure is a powerful tool that enhances the security and control of data manipulation within the ServiceNow platform. By leveraging GlideRecordSecure, developers can confidently query, create, update, and delete records while adhering to strict access controls and ensuring data privacy. Understanding the capabilities and best practices associated with GlideRecordSecure empowers organizations to make the most of their ServiceNow implementations.

FAQs

1. Can GlideRecordSecure be used to query records from multiple tables simultaneously?

No, GlideRecordSecure is designed to work with a single table at a time. If you need to query records from multiple tables, you would need to perform separate queries for each table.

2. Is GlideRecordSecure limited to read operations only?

No, GlideRecordSecure supports both read and write operations. It allows developers to create, update, and delete records in addition to querying them.

3. Are there any performance considerations when using GlideRecordSecure?

Yes, when using GlideRecordSecure, it's important to optimize your queries and ensure efficient data retrieval. Avoid fetching unnecessary fields or querying a large number of records without proper filters to improve performance.

4. Can GlideRecordSecure be used to interact with external databases?

GlideRecordSecure is primarily designed to work with ServiceNow's internal database. However, with appropriate configurations and integration mechanisms, it's possible to interact with external databases as well.

5. Is GlideRecordSecure available in all editions of ServiceNow?

GlideRecordSecure is available in ServiceNow's enterprise editions. It may not be available in certain lower-tier editions or specialized editions, so it's essential to check your specific ServiceNow instance's documentation or consult with your administrator.

[rahulyamgar]

Nice article. Keep it posting !!

QQ: How do we force people to use GlideRecordSecure than GlideRecord? GlideRecord bypasses the ACL.