Updated Fontawesome in your portal [EDITED] - Version 5.11.2

[ralvarez]

[EDITED] -  Font Awesome Free 5.11.2

Import the attached file in your instance. This will create a CSS file with font files as attachments.

After that you only need to add the CSS file (fontawesome.min.css) to your portal, for instance through its theme.

[JC S_]

We imported this to our CSS then included it on our theme. However, it seems like some glyphs on the glyph picker is now having an error. Can you share any missing steps to be able to fully utilize this updated Fontawesome on our Service Portal?

[ralvarez]

Sorry to hear that it didn't work for you. Most probably one of the links referenced in the style-sheet was broken. I have updated the FA version and uploaded the corresponding file to the original post. Just tried it in a fresh instance and worked fine.

[JC S_]

Hi - we've tried this again and same issue. A lot of icons are missing from the Glyph picker in Service Portal Icon link widget. This is the same glyph picker used throughout the platform. Any ideas? You mentioned it worked on a fresh instance, what do you mean with "it worked fine", did the glyph picker showed all glyphs?

[ralvarez]

Hi JC,

Yeah, that's what I mean. I took a freshly requested developer instance, followed the steps as mentioned on my post and the glyph picker still showing all the icons:

Things you can check:

- With your browser's developers tools, see if there is any error showing when loading the glyph picker.

- Check in the Style Sheet that references to attached files are valid (https://<your instance>.service-now.com/sp_css.do?sys_id=e3a01fce375100103c80dc1873990ebe).

- Verify that you have only one "fontawesome.min" Style Sheet.

- Do the same exercise I did. Request a fresh developer instance if you don't have already one and test there to see if it works for you.

[Mike Herron]

Just in case anyone ever runs into this again I had the same issue today. The issue wasn't with the Fontawesome CSS but with a custom font file overwriting the glyphicon class font-family which needs to be: font-family: "Glyphicons Halflings";

[Kaju]

Hi,

Do we have any to know which font awesome version our servicenow instance is supporting to ?

Want to load latest font awesome to the instance so that we can use it at platform level including mobile app (not only to service portal).

Please suggest.

[Rayan Abi]

While uploading the stylesheet "it throws permission denied error" in stylesheets.

[Showib49]

Hi,

I am trying to update font awesome version in ESC to add more icons in Glyph. But its showing same 676 icons. I tried @ralvarez xml. It didn't throw any error but no change in Glyph Icons. Same icons and number 676 icons. Anyone knows how to update Font Awesome version? My instance showing font awesome 

/scripts/icon-fonts/font-awesome/css/font-awesome.cssx?v=11-19-2024_1208

Thanks